Spanish Customer Service Representative

hace 3 días

Barcelona, España Cataloxy A tiempo completo
Ofertas de empleo Spanish Customer Service Representative - Travel Industry

Publicada: 08.02.2024. Actual hasta: 20.12.2024

Un poco sobre la empresa Teleperformance Spain - Sevilla

Forma parte del equipo de Teleperformance. Desarróllate como profesional y alcanza tus sueños. Somos la compañía líder mundial en soluciones de gestión omnicanal de experiencia del cliente.

Spanish Customer Service Representative - Travel Industry, Barcelona

Salario: 15€ - 24€ por hora

Summary information

Puesto: Spanish Customer Service Representative - Travel Industry
Publicada: 08.02.2024. Actual hasta: 20.12.2024
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indeferente
Empresa: Teleperformance Spain - Sevilla

Descripción de la oferta

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you

Job responsibilities:

As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set processes, via email and phone.

Requirements

  • Spanish: C2 level and advanced English
  • Excellent communication and inter-personal skills both written and spoken
  • User-friendly PC skills: Office 365, CRM Database, and other internal platforms
  • A problem-solving and solution-driven mentality
  • A positive, motivated mindset that will help you deal with some tricky customer problems
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes
  • Affinity with Accommodation platforms
  • Experience within customer service or contact center environments will be valued
  • Availability to work from the office and from home (within 100km from the office)

Benefits

  • 38.5h/week (Monday to Sunday)
  • Afternoon shift: 15:00-23:00h
  • Temporary Contract
  • Feel Good program which includes Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating and much more
  • Free private health insurance if interested when getting a permanent contract
  • Flexible remuneration in nursery school transport if interested after probation period
  • A multicultural and international working environment
  • Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
  • Free coffee every day and free fruit once a week
  • Be part of an exciting industry leading department with great opportunities to learn and grow your career
  • 3 weeks of initial training and continued personal coaching
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