Salesforce Technical Lead

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead.Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.MAIN TASKS:Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions.Support the Project Manager/ Delivery Manager in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.Detect and notify risks in the technical management of project/client profitability.Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.Ensure the fulfillment of the project's technical objectives.Ensure compliance with the agreed software quality standards with Omega's Technical Management.Supervise the effort estimations of the development and support team during the testing phase of a project.Collaborate with the PM/DM in project demos for the client.Ensure the final delivery of technical documentation for a project.Participate in the development and training of the technical team, advising them to improve their technical skills.Identify possible technical Up & Cross Selling opportunities.Identify possible methodological improvements for the technical team.Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.REQUIRED EXPERIENCE:3+ years participating in the full lifecycle of implementations.Experience Pharmaceutical sectorExperience in Veeva, IQVIA OCE is a plusExperience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud.Experience with agile methodologies.High level of English.WHAT DO WE OFFERPermanent contract.Flexible Schedule. We make it easy. Balance your professional and personal life.Certifications plan. Improve your skills and get the official certificate from our main partners.Home Office. You decide and we support you.Flexible retribution (public transport ticket, Ticket restaurtant, …).Health insurance.OMEGA in action. Our commitment to a better society is not just an intentionProfessional development: Evolve, grow and get where you want to go.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating theBusiness Experience (BX)of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together withMerkle, we form the largestCustomer Experience Management (CXM)agency in Spain, and as part of thedentsugroup, we offerend-to-end solutionsthat integrate media, creativity, content, technology, and strategy to deliver real business impact.With over23 years of experience, a team of580+ professionalsfrom24 nationalities, and2,500+ certifications, Omega CRM is a recognised leader in theSalesforce ecosystemin Spain.We operate across key industries includingRetail, Healthcare, Pharma, Real Estate, Education, andNon-Profit, delivering omnichannel experiences inCustomer Service, eCommerce, Marketing, andAnalytics.Client satisfaction is at our core (rating:4.9/5), and we’ve been recognised with awards such asSalesforce Partner of the Year FY23andMost Innovative Project(Iberia).At Omega CRM, we believe in growth through people – guided by our values:#Talent, #Flexibility, #Commitment, and#Innovation. xcskxlj We grow#Together.