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French-speaking Customer Sales Representative in Barcelona
hace 3 meses
Description
We are looking for a French speaking Customer Service and Sales Representative to Barcelona ResponsibilitiesMainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requestsFast and effective response to inbound queriesOutbound calls when necessary to solve issues with customers and different internal business unitsQuote creation and follow up with cross selling / up selling and a proactive and service attitudeEnsuring personal knowledge of the Store portfolio and Post sales process' are maintainedInitiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.Candidate Profile Advanced level of English + native market languageStrong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc)Customer Driven and motivation to work in salesAchievement and target orientedIT knowledge and technical understandingMinimum of 1 year relevant experienceStrong personal interest & curiosity in IT products and applicationsReal capability to listen to customersAbility to conduct effective qualification skills to ensure a comprehensive understanding of customer needsExceptional customer facing and customer care skills About us Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
