Coastal Fulfilment Manager

Purpose of the role:
To lead and oversee the operational execution of coastal fulfillment activities related to flexible capacity, including shuttles, relay services and feeders within Europe, ensuring reliable service delivery, adherence to process, and alignment with organizational goals.

Responsibilities:

• Provide clear direction and guidance to the team responsible for X Geo to ensure customer promises are met by optimizing vessel capacity, maintaining a reliable network, and minimizing costs.
• Lead teams and role-model proactive network thinking, execution excellence, and Hub(s) integrity protection.
• Drive the successful fulfillment of customer promises by maximizing space utilization, enhancing flow efficiency, ensuring schedule reliability for the shuttles, and facilitating effective coordination with Areas, Markets, and relevant Centre Functions.
• Develop, strengthen, and optimize Maersk services by improving terminal productivity, reducing port stays, enhancing vessel stowage quality, and delivering greater customer value at the lowest possible cost.
• Lead, guide, and direct teams to meet customer promises by delivering reliable outcomes on our schedule.
• Ensure that our capacity and assets are optimized to meet cargo reliability outcomes. Drive the agility of regional flexible capacity, balancing between real constraints and meeting demand variations.
• Ensure the effectiveness of operating principles, processes, operating system (meeting cadence), and cross-functional objectives are fully integrated into the team’s working methods and consistently reviewed for improvements.

Accountable for:

• Delivering PSR of 90%.
• Optimal full and empty flows aligning with SEP.
• Leading and developing the Coastal Fulfillment team by fostering employee growth through training, improving team workflows, and encouraging continuous development.
• Ultimate decision maker for certain trade-offs based on the RACI.
• Cost vs reliability trade-off.
• Utilization vs reliability trade-off.

• Structural and ad hoc changes to terminals planning, vessel operations, and cargo/flow optimization (full & empty).
• Confirm operational feasibility of Proformas before sign-off.
• Berth Plans 8 weeks in advance and Berth Clashes.
• Incident Management process.
• Contract products & value added service offerings.

Key Metrics:

• Schedule Reliability (shuttles – 90%).
• Connection Success.
• Total network cost.
• Total behavioral cost.
• Balanced flow.
• Terminal and Hub Integrity.
• Equipment.

Key interdependencies:

Internal stakeholders:

• OF.
• Shuttle Team in Market.
• EQU Flow.
• Head of Network X.
• CENFLW.
• CX Management.
• ODTD.

External stakeholders:

• VSA partners.
• Strong ability to translate the strategic narrative into tactical concepts and operational plans.
• Able to drive change management and transformation.
• Able to lead, inspire and develop talents.
• Data driven – being able to understand complex scenarios and drive excellent outcomes and results.
• Customer empathy – understand the impact of your decisions towards our Customers.

Direct leader: Head of Module