French Sales Agent

hace 4 semanas


Ourense, España buscojobs España A tiempo completo

We are recruiting tech-savvy experts to support the users of a world leader company in technology services.

Tech-savviness is a requirement, and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert, your responsibilities will be:
  • Interact with users via email, phone, and chat
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation
To be successful in this role you need:
  • Native level of French and C1 level of English
  • Previous customer-facing experience (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Experience working within a metric and target-focused work environment
  • Excellent listening and communication skills, written and verbal
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail
What do we offer:
  • Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
  • Relocation Package:
    • Flight/Train tickets
    • 600€ after 1 month in the company
    • PCR test cost compensation
  • Salary: 19.220,00€ gross/year
  • Continuous training and development program
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements, and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
#J-18808-Ljbffr
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