Orthopedics Services

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

DePuy Synthes, as part of Johnson & Johnson MedTech, is the largest, most innovative, and comprehensive Orthopaedic business in the world. With a focus on activating insights to develop innovative treatments, we are inspired to advance patient care while delivering clinical and economic value to health care systems worldwide. DePuy Synthes Companies offer an unparalleled breadth and depth of Products, Services and Enabling Technologies in the areas of Joint Reconstruction, TECA, Spine, Sports Medicine, and Power Tools.

The future of healthcare is Digital Surgery. The convergence of surgical technology, real time data and intelligence is bringing unprecedented changes to healthcare. Johnson & Johnson MedTech is at the forefront of shaping that future. Digital, Robotics and Services will continue to underpin any advancements in the Digital Surgery space.

The Orthopedics Services & Repair Manager & VELYS FSE is responsible to maintain professional and profitable service business on DPS products while ensuring compliance with the quality system and manufacturer specifications, delivering technical assistance and documentation to internal and external customers.

This multi-faceted role will make you accountable for driving the processes for complaints in-take, spare parts management and replenishment, execution, and documentation of preventive and corrective maintenance, and ensuring meeting the Service SLAs in different commercial models like rental and lease offerings, including billing and executing of service packages.

You will be leading a customer-focused Service & Repair organization for Capital Equipment, becoming a reliable contact person in the VELYS Digital Surgery & Capital organization in Spain.

• Accountable on P&L of Service & Repair organization for DPS Spain, monitoring profitability of Business.
• Lead a team of Depot SE and Admin Support to execute S&R with the highest standards.
• Coaching and mentoring the service team and supporting their ongoing training and development.
• Execute Technical Service activities including Installation, Qualification, PM, CM, SW Upgrades and Decommission in accordance with Customer service plan agreements and service schedules matrix.
• Engage with local & EMEA leadership DPS team, to promote a mindset & culture of Service Care as a pillar for J&J MedTech, developing and implementing process improvement across the range of services.
• Proactively engage with Business Lead, to maintain and develop a framework and Value Proposition of Service Offerings & Contracting & participate in customer negotiations on Service terms and SLAs.
• Work closely with other relevant functions including but not limited to Legal, Quality, Supply Chain, Customer Service, Warehouse & Distribution, Sales & Marketing and EMEA peers.
• Representing Technical Service in Core Team projects to drive technical service needs as inputs in new product development.

• Fulfill Service contracts within contracted SLAs.
• Lead all Field Service activities of DPS Capital: VELYS Digital Surgery and Arthroscopic Equipment.
• Execute installation on customer site, including Software & Hardware Upgrades.
• Maintain DPS Capital, incl. check and calibration, & ensure traceability of all field based DPS products.
• Delivery of technical Training to internal & external customers.
• Efficient and thorough documentation of service activities for internal and external reference.
• Give technical support to Product Managers, Sales & Customers & give IT support on certain instruments.
• Engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff.

Experience, skills, and competencies:

• Academic qualification in engineering or equivalent.
• 8 Years work experience, in technical support/technical service, using different testing tools.
• Experience adept at managing schedules related to resource and service activity.
• Knowledge of Technical Services within the Medical Device servicing principles, practices, and procedures.
• Ability to demonstrate a high-level of technical expertise and are extremely effective at imparting concepts and information of a highly technical nature.
• Ability to prioritize and to successfully lead multiple priorities as the directly responsible individual in a fast-paced environment.

• Results & Performance Driven: assumes ownership and accountability for business results and solutions.
• Demonstrated leadership capabilities and influencing relationships and collaborative partnerships.
• Strong commercial stakeholder management skills with the ability to manage resource, scheduling, contracting, service plan and install cadence.
• Customer-centric focus, both internally and externally coupled with strong interpersonal skills.

• Education: University degree or equivalent.
• Languages: Fluent in English.
• Valid Driving License.

Travel requirements up to 50%.

On-site position in Service & Repair Site in Sebastián de los Reyes, Spain.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.