IT-Supportspezialist/in, IT-Supportmitarbeiter/in,IT-Mitarbeiter/in
hace 2 semanas
Permanent position, full-time, Bochum
JOB DESCRIPTIONg.a.s.t. in Bochumis looking to fill an IT support position as soon as possible. Theposition is initially limited to two years.
YOUR TASKS- You support users inApplication Support by analyzing the error pattern by telephone,ticket system or in person
- You will beresponsible for diagnosing and rectifying technical faults as partof application support
- You ensure that ITqueries are answered promptly and solutions are provided
- You create and update instructions anddocumentation for problem solutions
- You testnew software and software versions and support the IT team withsoftware tests as part of g.a.s.t.'s sprint developments
- You work together with developers andadministrators to identify and solve IT problems
- You carry out user training
- CompletedIT training, ideally as an IT specialist or IT systemsadministrator - career changers with professional experience in ITsupport are also welcome
- Practicalexperience in IT support for users (remote/on-site) and workingwith a ticket system
- Experience in workingwith Windows, Linux, MacOS, iOS and Android operating systems aswell as common web browsers
- Good knowledgeof creating SQL queries and basic knowledge of a programminglanguage
- Service / customer orientation andproblem-solving skills
- High sense ofresponsibility, initiative and good communication skills
- Good knowledge of German and English
- Meaningful work in an internationaleducational context
- Remuneration: TVöD(federal government)
- Company pension scheme
- Annual special payment
- 30 days vacation
- Varied stacksand projects
- Good work-life balance
- Flexible working hours and home officearrangements
- Job ticket
- Independent work
- An internationalteam and first-class working atmosphere
- Internal and external training and development opportunities
How to apply: Please send your complete and informativeapplication to us via www.gast-ev.jobs.personio.de.
The Technical Director of g.a.s.t., Duy Nguyen, will behappy to answer your questions: nguyen@gast.de
You can find out more about us:
www.gast.de
www.testdaf.de, www.testas.de, www.onset.de, www.deutsch-uni.com
TheGesellschaft für Akademische Studienvorbereitung undTestentwicklung e. V. (g.a.s.t.) is a non-profit organization witharound 100 employees and a network of more than 1,000 partnerinstitutions in over 100 countries. g.a.s.t. is a leader in Germanyfor internationally certified language and aptitude tests foruniversity admission and operates its own language learningplatform. In research projects, g.a.s.t. works on content-relatedand technical innovations in the national and internationaleducation sector. Teachers, academics and test centers find a widerange of further training opportunities at the g.a.s.t. academy.g.a.s.t. members are the HRK, the DAAD, the Goethe-Institut, theRuhr-Universität Bochum, the Ludwig-Maximilians-UniversitätMünchen, the Universität Leipzig, the FernUniversität in Hagen aswell as the Fachverband Deutsch als Fremdsprache (FaDaF) and theArbeitskreis Sprachenzentren an Hochschulen e. V. (AKS).
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