Global Customer Account Manager

hace 1 semana

Asturias, España buscojobs España A tiempo completo

YOUR TASKS :

  • Working together as part of the Service KAM Team, reporting to the Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.
  • Work closely transversally with all service areas, operation, sales, legal, and Technical Departments to develop various strategies.
  • Drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients.
  • Act as a high-level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services.
  • Manage and develop relationships with clients to understand their business, risks, and opportunities, building a personal rapport with client contacts to be seen as a trusted advisor.
  • Define strategy for assigned accounts (constant process).
  • Review client financials and regularly meet with senior executives to understand their longer-term strategies. Lead High-Level Operation / Technical Forums with client leadership.
  • Provide high-level mediation in escalation/claims looking for win-win compromises.
  • Identify relevant sales opportunities, promote organization awareness, and ensure profitable business.
  • Negotiate major technical issues agreements (warranty extension, etc.) and frame agreements.
  • Ensure client instructions/contractual obligations are executed in a timely and accurate manner.

YOUR PROFILE :

  • Engineering Degree or similar.
  • Proficient in Microsoft Office, Excel, and PowerPoint.
  • 10 years of experience in Service Operations.
  • Proficiency in English.
  • Proactive, great team player, and humble person.
  • Result-oriented, resilient, responsible, and organized individual.
  • Empathic and able to find win-win compromises.

YOUR BENEFITS

In addition to the opportunity to make our world a little more sustainable, we offer you:

  • Some offers may vary by location.

At Nordex, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive. As an equal opportunity employer, we welcome applicants of all genders, ethnicities, ages, religions, and backgrounds to apply for our open positions.

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