Data Center Operations Technician

BASIC QUALIFICATIONS

• Knowledge of IT system hardware and network concepts

DESCRIPTION

This role is a unique opportunity to work in some of the most cutting edge data centers in the world.

Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

As a Data Center Technician, you will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure.

You will be the primary point of contact for both internal customers (for example:

Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Key job responsibilities

• You will interact with stakeholder in Spain and across EMEA, so both Spanish and English proficiency is required.
• Working to meet SLA's against assigned trouble tickets via a directed workflow.
• Being first line touch point for hardware troubleshooting and technical issues.
• Performing regular server hardware repairs(drives, motherboards etc).
• Carrying out routine network, server hardware and OS related repairs.
• Working with cross-functional teams on a regular basis to complete routine work.
• Engaging with Smart Hands in EU Regional POPs.
• Adhering to security and safety best practices in the data center.
• Participating in Data Center power & cooling events.
• Participating in team meetings for metric analysis and daily/weekly goals achievement.
• Identifying and help create documentation for use globally.
• Identifying and help create process improvements relevant to the data center environment.
• Performing server upgrades, rebuilds, scheduled works as required.
• Interacting with third party vendors & contractors.
• Contributing to the development of other team members.

We are open to hiring candidates to work out of one of the following locations:

Huesca, ESP | Huesca, HU, ESP

PREFERRED QUALIFICATIONS

• Knowledge of TCP/IP networks

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

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