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Especialista Customer Experience
hace 3 meses
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Let ́s care for tomorrow
¿Qué es lo que harás en Allianz?
Diseñar experiencias para nuestros clientes que aseguren la fidelización y retención, potenciando la personalización y propuestas de valor novedosas tanto offline como online. Colaborar estrechamente con las diferentes áreas de la compañía para garantizar que los productos y servicios se diseñan respetando las necesidades y preferencias de los clientes, además de atender a los objetivos comerciales y de negocio. Analizar datos y métricas clave para identificar oportunidades de mejora en la experiencia del cliente y proponer soluciones efectivas. Impulsar metodologías de trabajo colaborativo entre áreas para determinar el customer journey óptimo. Liderar investigación de clientes necesaria para impulsar mejoras en el customer journey.
¿Qué necesita Allianz de ti?
Formación Académica Universitaria o Formación Profesional Superior finalizada correctamente (deseable); Experiencia previa en roles relacionados con CX/UX, preferiblemente en entornos de servicios o tecnología. Conocimiento sólido de metodologías de User Experience y Customer Experience. Habilidades excepcionales de comunicación y capacidad para colaborar efectivamente con equipos interdisciplinares. Capacidad demostrada para gestionar proyectos de manera eficiente, priorizando tareas y cumpliendo con plazos establecidos. Orientación a resultados, con un enfoque en la mejora continua y la innovación en la experiencia del cliente. Buen dominio del idioma inglés (B2)
¿Qué te ofrece Allianz?
Un modelo de trabajo híbrido; Oficinas que se adaptan a tus necesidades, con modelo smartworking y espacios colaborativos; Horarios flexibles para que tengas una buena conciliación entre tu vida personal y laboral; Formación específica en tu ámbito de actuación y programa You Learn We Pay; Múltiples descuentos de empleado/a; Compensación económica para los gastos de comida y teletrabajo; Precios especiales en la contratación de productos de seguros para ti y los tuyos; Muchos beneficios más...
¿Sabías que tenemos beneficios adicionales para con discapacidad y/o que tengan algún familiar directo con alguna discapacidad? Además de acompañamiento gratuito durante el proceso de gestión del certificado y más horas de permiso, si eres tú el que tiene discapacidad y nos la acreditas recibirás 1500€ en tu primera nómina.
Allianz es una compañía dinámica en continua transformación donde tu opinión importa y donde tú eres parte y protagonista del cambio. Escuchamos y valoramos nuevas ideas alineadas con nuestro propósito que nos impulsan a seguir siendo el #EmployerOfChoice #4all.
¿Te gustaría trabajar en la empresa de tus sueños? Con tu talento, puedes ayudarnos a hacer realidad tu sueño ¿Te atreves a aceptar el reto?
