Process Imp Manager, CX, SC Quality, EU ATS CX

hace 2 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.

In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. As Process Improvement Manager in the Concessions and Damages team, you will be responsible for the quality performance of our Middle Mile transportation network and Ship with Amazon business. You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.

Key Responsibilities include:

  • Review daily process defect data, identify root causes, develop and align action plans, and evaluate their impact all in collaboration with site Operationss.
  • Provide proactive feedback to operations management on quality related issues and collaborate with central teams on projects and system enhancements.
  • Gain expertise in key MMN process paths and exception handling and ensure process discipline across all shifts and departments through training and audits.
  • Perform daily process audits in Sortation centres to ensure adherence to PMVs and SOPs, highlighting non-adherence and engaging ACES for necessary changes.
  • Conduct regular reviews (daily, weekly, and monthly) of quality metrics with site leadership including concessions, damages, DEA, returns, and scan compliance and customer feedback.
  • Establish effective communication channels for sharing quality-related updates and best practices within assigned sites/region.

The ideal candidate for this role will be able to:

  • Demonstrate a commitment to consistently enhancing the customer experience, both internal and external.
  • Travel to sortation centers and collaborate with site teams to promote quality improvement initiatives
  • Engage in thorough root cause analysis of intricate and unclear problem statements to devise solutions, prioritize opportunities, and facilitate sustainable network enhancements.
  • Maintain adaptability and responsiveness to evolving business priorities, embracing new ideas.
  • Effectively influence stakeholders and negotiate priorities with partner teams.

A day in the life

As a Process Improvement Manager, you'll be at the forefront of making Amazon's logistics better – which means improving safety and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be to direct operations team and central support teams in recommending changes. You will be accountable for positively influencing operational quality at the site. You'll have the opportunity to share best practices and ideas with our EU network. In this role, you'll use data to drive improvements and continue to grow our shipping capabilities.

About the team

Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

We are open to hiring candidates to work out of one of the following locations:

Barcelona, B, ESP

Basic Qualifications

  • Transportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
  • Bachelor's Degree from an accredited university or equivalent qualification
  • Proficiency in the local language and English, verbally and written.
  • Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
  • Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.

Preferred Qualifications

  • Demonstrated experience with Lean and Six Sigma methodologies or similar techniques
  • Degree in a science or logistics-based discipline
  • Previous Inventory Control and Quality Assurance Management experience, performance metrics, process improvement and Lean techniques
  • Strong analytical abilities, including Proficiency in Python or any programming language with strong data analysis skills

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.




  • Barcelona, Barcelona, España Yobbers A tiempo completo

    Trade your Danish life for an unforgettable experience in Spain. As CX Specialist, you can give clients from Disocvery+ and Eurosport the best experience and grow personally and professionally while living and working in Barcelona.


  • Barcelona, Barcelona, España Amazon A tiempo completo

    At Amazon, we are always exploring new opportunities to shape our global business. As a Supply Chain Manager, you'll be an essential part of innovating and transforming our processes. You'll be taking the lead on the design and launch of new programmes for our customers. You'll also oversee programmes that are already running and find ways to improve them....


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Our Operations Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Operations Managers, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business,...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    The transportation network behind Amazon's operations spreads over hundreds of countries, reaching millions of customers. It's our Amazon Transportation Services team that ensures products are efficiently transported where they need to be before their final delivery. As a Transportation Specialist, you'll be working closely with teams across Amazon and...


  • Barcelona, Barcelona, España Adevinta A tiempo completo

    The Recruiter Business Functions (d/f/m) will manage the end-to-end recruitment process from building/creating candidate pipelines to offer stage for different departments and functions, while joining a team of experienced global Recruiters located in different countries. You will report to the Head of Talent Acquisition Business Functions and bring our...


  • Barcelona, Barcelona, España PUIG, S.L. A tiempo completo

    The Opportunity Mission:Design and develop Robotic Process Automations (RPA) solutions to automate business processes and enhance efficiency and effectiveness with the use of RPA solutions across various functions.Creation and maintenance of ETL processes to ensure data is available and with optimal data quality in the ERP.What you'll get to do Functions and...

  • Quality Engineer

    hace 2 semanas


    Barcelona, Barcelona, España Marelli A tiempo completo

    Quality Engineer – Customer ServiceBecome a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet...

  • Program Manager

    hace 2 semanas


    Barcelona, Barcelona, España Talent Search People A tiempo completo

    We are looking for an Program Manager- Quality Assurance to collaborate with an important client in the insurance sector.


  • Barcelona, Barcelona, España GRIFOLS, S.A. A tiempo completo

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Amazon's mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate on behalf of a diverse and demanding global customer base.We are seeking a talented and customer obsessed Procurement Manager who acts as Global Process Owner, being the single point of accountability for global S2P...

  • Account Manager

    hace 2 semanas


    Barcelona, Barcelona, España Philips A tiempo completo

    Job TitleAccount Manager (Ultrasound)Job DescriptionJob title: Account Manager (Ultrasound)Develops Philips Ultrasound business in the private & public hospitals (direct & indirect sales channels) based in Barcelona.Your role:• Maximizes order intake, sales and price realization at the assigned accounts within East District whilst ensuring continuity of...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    At Amazon, we are always exploring new opportunities to shape our global business. As a Supply Chain Manager, you'll be an essential part of innovating and transforming our processes. You'll be taking the lead on the design and launch of new programmes for our customers. You'll also oversee programmes that are already running and find ways to improve them....

  • Quality Manager

    hace 3 semanas


    Barcelona, Barcelona, España Robert Walters A tiempo completo

    Empresa familiar con más de 100 años de experiencia en el sector de alimentación, con productos y marcas de alto valor añadido. Gracias a nuestro alto compromiso con la calidad y la pureza, exportamos a más de 40 países alrededor del mundo y tenemos marcas altamente conocidas y reputadas.En este momento, estamos buscando incorporar un nuevo responsable...


  • Barcelona, Barcelona, España Dynatrace A tiempo completo

    Company DescriptionDynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    This role focuses on those who have military experience interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon.The Amazon Transportation Services (ATS) team is looking for a Business Continuity Program Manager (BCM) to support contingency planning for the end to end...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures...

  • Global HR System Manager

    hace 3 semanas


    Barcelona, Barcelona, España Michael Page A tiempo completo

    ¿Dónde vas a trabajar? Reporting to the Global HR Manager, the Global HR Systems Manager is responsible for providing vision, leadership, planning, project coordination and management to develop a cost-effective human resources information system (HRIS) while concurrently facilitating efficient operations to meet current and future business needs. ¿Qué...


  • Barcelona, Barcelona, España Adevinta A tiempo completo

    At Adevinta we are looking for a "Continuous improvement specialist" to join our team in Barcelona. Be aware that this is a hybrid role (2-3 days in the office), reporting directly to the Operational excellence manager, therefore you will have to come to our offices based in Barcelona.Being part of the Customer satisfaction area and giving service to all...


  • Barcelona, Barcelona, España PUIG A tiempo completo

    The OpportunityTransform the brief of product desings or concepts into manufacturable products efficiently whilst choosing the appropiate supplier to work with, optimize productions processes, ensure quality and adequation with the formula, meet cost and time targets, and follow the launch of the product.What you'll get to...