F&B Audit
hace 1 mes
Nuestros hoteles ofrecen un logrado equilibrio entre capturar la esencia de su entorno cultural y geográfico y ofrecer un concepto coherente que transmita alta calidad, singularidad y servicio impecable sin dejar de maximizar a la rentabilidad para la propiedad.
Dentro del sector hotelero, Marugal está especializado en hoteles de 4 y 5 estrellas.Nuestras oficinas centrales están ubicadas en Palma de Mallorca (Islas Baleares – España).
Nuestro portfolio:
Hotel Cap Rocat (Mallorca) | Hotel Torralbenc (Menorca) | Gecko Hotel & Beach Club (Formentera) | Hotel Tótem Madrid (Madrid) | URSO Hotel & Spa (Madrid) | Relais de Chambord (Francia) | Akelarre Hotel (San Sebastián) | Palacio Solecio (Málaga) | Great Northern Hotel (Londres) | Beau Rivage (Suiza) | La Zambra, part of the Unbound Collection by Hyatt (Costa del Sol) | Hotel Bendinat (Mallorca) | Vermelho (Melides) | Grand Hotel Soleil D ́Or (Megève)
Buscamos incorporar a nuestro equipo de Operaciones un/a F&B Audit & Training.
Principales funciones y responsabilidades:
- Realizar auditorías regulares de los puntos de venta de alimentos y bebidas de los hoteles
- Evaluar la calidad del servicio, la presentación de los platos, tiempos de espera y satisfacción general del cliente
- Identificar áreas de mejora y desarrollar planes de acción correctivas
- Diseñar y ofrecer sesiones de formación para el personal de alimentos y bebidas
- Capacitar al personal en estándares de servicio, procedimientos operativos y técnicas de upselling
- Implementar programas de formación continua para mantener altos niveles de servicio y profesionalismo
- Recopilar datos de auditorías y retroalimentación de clientes para generar informes detallados
- Analizar tendencias y métricas clave para identificar áreas de oportunidad y éxito
TRABAJO PRESENCIAL EN NUESTRAS OFICINAS DE PALMA DE MALLORCA O MADRID
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