F&B Audit

hace 1 mes


Madrid, Madrid, España Marugal Distinctive Hotel Management A tiempo completo

Nuestros hoteles ofrecen un logrado equilibrio entre capturar la esencia de su entorno cultural y geográfico y ofrecer un concepto coherente que transmita alta calidad, singularidad y servicio impecable sin dejar de maximizar a la rentabilidad para la propiedad.

Dentro del sector hotelero, Marugal está especializado en hoteles de 4 y 5 estrellas.

Nuestras oficinas centrales están ubicadas en Palma de Mallorca (Islas Baleares – España).

Nuestro portfolio:
Hotel Cap Rocat (Mallorca) | Hotel Torralbenc (Menorca) | Gecko Hotel & Beach Club (Formentera) | Hotel Tótem Madrid (Madrid) | URSO Hotel & Spa (Madrid) | Relais de Chambord (Francia) | Akelarre Hotel (San Sebastián) | Palacio Solecio (Málaga) | Great Northern Hotel (Londres) | Beau Rivage (Suiza) | La Zambra, part of the Unbound Collection by Hyatt (Costa del Sol) | Hotel Bendinat (Mallorca) | Vermelho (Melides) | Grand Hotel Soleil D ́Or (Megève)

Buscamos incorporar a nuestro equipo de Operaciones un/a F&B Audit & Training.

Principales funciones y responsabilidades:

  • Realizar auditorías regulares de los puntos de venta de alimentos y bebidas de los hoteles
  • Evaluar la calidad del servicio, la presentación de los platos, tiempos de espera y satisfacción general del cliente
  • Identificar áreas de mejora y desarrollar planes de acción correctivas
  • Diseñar y ofrecer sesiones de formación para el personal de alimentos y bebidas
  • Capacitar al personal en estándares de servicio, procedimientos operativos y técnicas de upselling
  • Implementar programas de formación continua para mantener altos niveles de servicio y profesionalismo
  • Recopilar datos de auditorías y retroalimentación de clientes para generar informes detallados
  • Analizar tendencias y métricas clave para identificar áreas de oportunidad y éxito

TRABAJO PRESENCIAL EN NUESTRAS OFICINAS DE PALMA DE MALLORCA O MADRID
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