Software Support Engineer
hace 2 semanas
Are you...
Interested in joining an international company with a diverse team?
Ready to put your creative problem-solving skills to good use?
Searching for a supportive and welcoming work environment?
If you answered yes, keep reading
Esko, a part of Veralto, specializes in providing cutting-edge software and hardware solutions that streamline the process of bringing packaged goods to market. Our tools enable teams to effectively manage packaging design and printing for a wide range of clients, offering an intelligent digital platform that speeds up the product launch process.
Get ready to be part of a flexible and inclusive organization that values its employees and the planet.
We believe in the power of diversity and how it drives innovation and excellence. That's why we welcome applicants from all backgrounds to apply for our open positions.
The Level 2 Software Support Engineer role involves offering advanced assistance to Software Support Engineers globally and providing direct support to customers with specific language requirements. This position is mainly home-based.
What a typical day looks like:
- Assisting first-line Support Engineers with complex customer issues using your product knowledge.
- Providing direct support to customers who require assistance in languages other than English, as well as supporting Solution Onboarding engineers and distributors.
- Collaborating closely with Level 1 Support Engineers to enhance the team's overall knowledge.
- Taking ownership of small projects like escalation management and leading meetings.
Key requirements for this role:
- Minimum of 5 years experience supporting Esko products such as Automation Engine, WebCenter, Color & Proof, or ArtPro+. Fluent in English with the ability to speak additional languages like Spanish, Italian, Dutch, French, or German as a bonus.
- Proficient in macOS and Windows operating systems. Strong IT troubleshooting skills are advantageous.
- Excellent team player with a focus on collaboration, working closely with various teams, including Level 1 Support, R&D, and customers.
At Esko, a Veralto Company, innovation comes in all forms and colors. Join us to be part of a diverse team that thrives on creativity and technology, shaping the future of the packaging industry.
Esko is a proud member of Veralto, a global leader dedicated to providing technology solutions that safeguard essential resources worldwide. Together, we are committed to diversity and inclusion, leveraging unique perspectives to drive growth and success.
If you're curious about your potential, now is the perfect time to explore it.
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