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Customer Relations Agent
hace 4 meses
Gestión de la centralita telefónica del hotel.Responder, registrar y procesar todas las solicitudes, preguntas opreocupaciones de los huéspedes a través de nuestros canales decomunicación.Gestión de las llamadas internas y externas.Anexo entre los departamentos de Alojamiento y Restauración.Proporcionar información a los huéspedes sobre las características de lashabitaciones, los servicios de la propiedad.Cumplimiento de los Estándares de LQA (Leading Hotels of the World) y ForbesMaximizar las ventas del hotelGestión de pedidos (Upselling)Responder comentarios de los clientesCoordinación interdepartamentalApoyo al Director de F&B y Hotel ManagerGestión de prepagosHorario rotativo de Lunes a domingo (5 días laborales+ 2 días festivos) COMPETENCIAS PERSONALESExcelentes habilidades de ComunicaciónComunicación empáticaTrato amable y servicialPaciente en la atención telefónicaProactividad y trabajo en equipoÉtica y responsabilidadAsertividad, discreción y capacidad organizativaEnfoque a la calidad del servicioEXPERIENCIA / FORMACIÓN REQUERIDA PARA EL PUESTOExperiencia en otras centralistas de hoteles de 5*GLIdiomas: Castellano e inglés (otros idiomas serán valorados)Usuario de OfficeSe valorará el conocimiento del programa de "Tesipro" (blanco)DOCUMENTACIÓN NECESARIADNI o NIE españolNúmero de Seguro SocialNúmero de cuenta bancaria españolaDirección postal en Barcelona
Role: Customer Relations Agent
Job Type: Permanent , Full Time
Location: Barcelona,
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