Telephone Operator

hace 4 semanas


Barcelona, Barcelona, España Marriott A tiempo completo

Job Number

Job Category Rooms & Guest Services Operations

Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

WHATEVER/WHENEVER AGENT

¿Tienes pasión por el servicio al cliente? ¿Buscas un puesto con posibilidades de carrera dentro de la compañía hotelera más grande del mundo? No busques más, en W Barcelona te estamos esperando

Tareas principales:

  • Contestar, registrar y tramitar todas las llamadas, peticiones, preguntas o dudas de los clientes internos y externos.
  • Procesar las solicitudes de los huéspedes.
  • Hacer un seguimiento de los huéspedes para asegurarse de que sus peticiones o problemas se han resuelto de forma satisfactoria.
  • Crear experiencias únicas para los clientes.
  • Gestión de quejas.

Lo que buscamos:

  • Experiencia previa en atención cliente de lujo.
  • Actitud positiva y personalidad extrovertida.
  • Español e inglés avanzados.

Lo que ofrecemos:

  • Contrato fijo discontinuo.
  • Ambiente dinámico.
  • Turnos seguidos de 8h rotativos.
  • Horario de lunes a domingo con dos días libres seguidos a la semana, un fin de semana libre al mes y planificación mensual de horarios.
  • Oportunidades de crecimiento dentro de la compañía.

Beneficios:

  • Comedor de personal.
  • Actividades de Team Building.
  • Uniforme y lavandería interno y gratuito.
  • Descuentos en hoteles Marriott.
  • Oportunidades de aprendizaje y desarrollo.
  • Programas de reconocimiento y bienestar.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.



  • Telephone Operator

    hace 1 mes


    Barcelona, España Marriott International, Inc A tiempo completo

    **Job Number** 24034731 **Job Category** Rooms & Guest Services Operations **Location** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or...

  • Telephone Operator

    hace 1 mes


    Barcelona, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 23094913 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Cumplir con todas las...

  • Telephone Operator

    hace 1 mes


    Barcelona, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 23112784 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Cumplir con todas las...

  • Telephone Operator

    hace 4 semanas


    Barcelona, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24074107 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios...

  • Telephone Operator

    hace 4 semanas


    Barcelona, España Marriott International, Inc A tiempo completo

    **Job Number** 24074107 **Job Category** Rooms & Guest Services Operations **Location** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **WHATEVER/WHENEVER AGENT** ¿Tienes pasión por el servicio al cliente? ¿Buscas...

  • Telephone Operator

    hace 3 semanas


    Barcelona, España W Hotels A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management WHATEVER/WHENEVER AGENT ¿Tienes pasión por el servicio al cliente? ¿Buscas un puesto con posibilidades de carrera dentro de la...

  • Telephone Operator

    hace 22 horas


    Barcelona, España Hosco A tiempo completo

    Job Number 24074107. Job Category Rooms & Guest Services Operations. Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP. Schedule Full-Time. Located Remotely? N. Relocation? N. Position Type Non-Management. . WHATEVER/WHENEVER AGENT. . . . ¿Tienes pasión por el servicio al cliente? ¿Buscas un puesto con...


  • Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:**At Verisure, we believe it is a human right to feel safe and secure.**:We offer safety and security for all, through our industry-leading monitored security solutions. That's why more than 4 million customers trust us.Does it sound good to you?We are looking for experts in Customer Service with a high level of responsibility.Come...

  • Customer Service Agent

    hace 4 semanas


    Barcelona, España Ringover España A tiempo completo

    Ringover Group is a CCaaS solution provider and European telephone operator since 2005. A French scale-up in hypergrowth, still managed by its founders, adopted by more than 10,000 customers, Ringover is on its way to becoming the next French unicorn by 2024. Our vision: to revolutionize corporate telephony and transform it into a global and modern...


  • Barcelona, España Cpm International A tiempo completo

    Our Client Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator. As we continue to expand in...


  • Barcelona, España Intercontinental Hotels Group A tiempo completo

    As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Front Office Manager. • Support the Front Office Manager all required tasks. • Assign work and supervise team members performance in all Front Office procedures...

  • Customer Support Advisor

    hace 21 horas


    Barcelona, España CPM Internacional A tiempo completo

    Our Client Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator. As we continue to expand in...


  • Barcelona, España CPM International A tiempo completo

    Our Client Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator. As we continue to expand...


  • Barcelona, España Intercontinental Hotels Group A tiempo completo

    We are eager to add a focused Front Office Supervisor - Kimpton Vividora Barcelona to join our elite team at InterContinental Hotels Group in Barcelona. Growing your career as a Full Time Front Office Supervisor - Kimpton Vividora Barcelona is a promising opportunity to develop competitive skills. If you are strong in innovation, critical thinking and have...

  • Customer Support Advisor

    hace 14 horas


    Barcelona, España CPM Internacional A tiempo completo

    Our Client Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator. As we continue to expand in...

  • Senior Consultant

    hace 3 semanas


    Barcelona, España Vysus Group A tiempo completo

    Just a moment while we save your details. This may take a few moments. We've detected a partial application for this role in our system. Would you like us to send you a link to resume your existing application? First Name * Last Name * Email Address * Telephone Number Do you currently work for us? * Upload your CV * Address Information City *...

  • Principal Consultant

    hace 2 días


    Barcelona, España Vysus Group A tiempo completo

    Just a moment while we save your details. This may take a few moments. We've detected a partial application for this role in our system. Would you like us to send you a link to resume your existing application? First Name * Last Name * Email Address * Telephone Number Do you currently work for us? * Upload your CV * Address Information City *...