Customer Support

hace 4 semanas

Barcelona, Barcelona, España Blu Selection A tiempo completo
Are you interested in Fraud and online payment ? Our client in Barcelona is looking for talents who would like to join a team of customer service specialists and fraud investigators. This Belgium company makes sure you are getting direct help with blocking your credit card once it's lost, stolen etc. or help you to investigate suspicious payments.

Your responsibilities and impact working as a a customer Service Agent will be:
  • Taking emergency phone calls for lost/stolen credit cards etc. to block the usage
  • Helping any other request of customers regarding their credit cards via phone, email and chat
  • Reviewing an array of data and perform an investigation leading to acceptance or cancellation of a payment
  • Having the focal goal of identifying nefarious activity


Skills, qualiifcations and interests you need to succeed in this role:
  • A native level of German and a fluent level of English
  • Showing calm and structure communication in dfficult moments for the customer
  • Being able to deliver deep analysis on customer data
  • Working independently and under minimal supervision
  • Paying great attention to detail and working accurately
  • Being an attentive listener, comfortable and skilful at communicating with people Being energetic, innovative and working proactively at a fast pace
  • Living in or willing to relocate to Barcelona for an international career and life experience
  • Having a valid Spanish work permit (required)



What's in it for you?

  • Type of contract: Indefinido
  • Working hours: 39h/week, Mon-Sat 8 AM - 8 PM in rotative shifts
  • Salary: 1800€ + performance bonus of potentially 200€ per month
  • Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)
  • Equipment provided
  • Hybrid system after training
  • Spanish lessons
  • Meal allowances are possible
  • Constant training
  • International environment
  • Support from the company regarding NIE and SSN


Your Future Company:

This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona.

What should you expect from living in Barcelona?
  • The unique experience of an international and diverse culture
  • A beautiful beach city surrounded by both coastal towns and mountains Delightful gastronomic experiences of Spanish, Catalan and World cuisines Quite a dynamic and active urban life where it is difficult to get bored
  • Sunny days, Mediterranean weather and a relaxed lifestyle
  • An attractive startup and innovation hub with exciting opportunities


Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

  • Customer Support Specialist

    hace 1 semana

    Barcelona, Barcelona, España Preply A tiempo completo

    At Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...

  • Customer Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Preply A tiempo completo

    At Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...

  • Lab Customer Support Consultant

    hace 1 semana

    Barcelona, Barcelona, España IDEXX A tiempo completo

    Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Does that sound like...

  • Lab Customer Support Consultant

    hace 1 mes

    Barcelona, Barcelona, España IDEXX A tiempo completo

    Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Does that sound like...

  • Customer Support for Streaming Platform

    hace 1 semana

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you interested in sports and the streaming world, or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine.The dream team of service in Barcelona is...

  • Customer Support for Streaming Platform

    hace 4 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you interested in sports and the streaming world, or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine.The dream team of service in Barcelona is...

  • Customer Support for Streaming Platform

    hace 1 semana

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    +++ Please only apply if you are already based in Barcelona and/or hold the required paperwork for Spain +++ Your responsibilities and impact as Customer Support for Streaming Platform will be:Assisting customers via phone, email & chat Providing product information to the customer (e.g. subscription, payment and technical requirements) Collecting and...

  • Customer Support for Streaming Platform

    hace 1 semana

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Your responsibilities and impact as Customer Support for Streaming Platform will be:Assisting customers via phone, email & chat Providing product information to the customer (e.g. subscription, payment and technical requirements) Collecting and maintaining customer dataSkills, qualifications and interests you need to succeed in this role:You have a...

  • Customer Support for Streaming Platform

    hace 4 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    +++ Please only apply if you are already based in Barcelona and/or hold the required paperwork for Spain +++ Your responsibilities and impact as Customer Support for Streaming Platform will be:Assisting customers via phone, email & chat Providing product information to the customer (e.g. subscription, payment and technical requirements) Collecting and...

  • Customer Support for Streaming Platform

    hace 4 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Your responsibilities and impact as Customer Support for Streaming Platform will be:Assisting customers via phone, email & chat Providing product information to the customer (e.g. subscription, payment and technical requirements) Collecting and maintaining customer dataSkills, qualifications and interests you need to succeed in this role:You have a...

  • Customer Support for Fashion Industry

    hace 1 semana

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Do you like to help and assist customers? Are you tech-savvy and looking to progress your career in the Customer Care? Are you ready to start a new adventure as Customer Support for Fashion Industry in Barcelona, Spain? Then keep on readingYour responsibilities and impact as a Customer Support will be:Answering incoming queries from customers and ensuring...

  • Customer Support for Fashion Industry

    hace 3 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Do you like to help and assist customers? Are you tech-savvy and looking to progress your career in the Customer Care? Are you ready to start a new adventure as Customer Support for Fashion Industry in Barcelona, Spain? Then keep on readingYour responsibilities and impact as a Customer Support will be:Answering incoming queries from customers and ensuring...

  • Customer Support Agent

    hace 1 semana

    Barcelona, Barcelona, España Quipu A tiempo completo

    En Quipu (acquired by Sellsy), estamos buscando a un/a Customer Support Specialist que se una al equipoQué harás Ayudar a los negocios a digitalizar sus procesos administrativos y de gestión. Atención al cliente a través de diferentes canales (teléfono, chat, email). Soporte postventa atendiendo de forma ágil y efectiva consultas o problemas técnicos...

  • Customer Support Agent

    hace 2 semanas

    Barcelona, Barcelona, España Quipu A tiempo completo

    En Quipu (acquired by Sellsy), estamos buscando a un/a Customer Support Specialist que se una al equipoQué harás Ayudar a los negocios a digitalizar sus procesos administrativos y de gestión. Atención al cliente a través de diferentes canales (teléfono, chat, email). Soporte postventa atendiendo de forma ágil y efectiva consultas o problemas técnicos...

  • Customer Support Agent in Barcelona

    hace 4 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    What if you could fly to Barcelona to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn and grow altogether within an international booming company?Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time...

  • Customer Support Agent in Barcelona

    hace 4 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    What if you could fly to Barcelona to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn and grow altogether within an international booming company?Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time...

  • Customer Care

    hace 1 semana

    Barcelona, Barcelona, España MYTHERESA A tiempo completo

    To support our Customer Care team we are searching for a Customer Care & Fashion Advisor - German (f/m/d) (Munich or Barcelona) to be based in one of our offices in Munich or Barcelona.WHAT YOU WILL DOAdvisory and support services for our international premium clients concerning the order process Answering customer requests (phone calls and e-mails)...

  • Customer Support Agent in Barcelona

    hace 4 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    What if you could fly to Barcelona to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn, and grow altogether within an international booming company?Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time...

  • Customer Support Consultant

    hace 1 semana

    Barcelona, Barcelona, España Decos A tiempo completo

    WANTED: CUSTOMER SUPPORT CONSULTANTKrijg jij energie van puzzelen? Fungeer jij graag als schakel tussen verschillende partijen en wil jij je volledig onderdompelen in onze software? Of je nu al ervaring hebt of wilt starten in de IT, wij kijken graag met je naar de mogelijkhedenWHO ARE WE? Decos draagt bij aan een wereld waar we de kracht van technologie...

  • Customer Support Consultant

    hace 4 semanas

    Barcelona, Barcelona, España Decos A tiempo completo

    WANTED: CUSTOMER SUPPORT CONSULTANTKrijg jij energie van puzzelen? Fungeer jij graag als schakel tussen verschillende partijen en wil jij je volledig onderdompelen in onze software? Of je nu al ervaring hebt of wilt starten in de IT, wij kijken graag met je naar de mogelijkhedenWHO ARE WE? Decos draagt bij aan een wereld waar we de kracht van technologie...