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Service Desk Technician
hace 4 meses
de la empresa Applus IDIADA is a global partner to the automotive industry with over 30 years' experience supporting its clients in product development activities by providing design, engineering, testing and homologation services.
IDIADA's success in product development is built on a unique blend of highly experienced engineers, state-of-the-art test and development facilities and the constant drive towards innovation.
The company has professionals and an international network of 56 subsidiaries and branch offices in 22 countries, ensuring its clients receive fast, customized solutions.
Descripción del empleo - Serve as the first point of contact for internal customers seeking technical assistance over the phone, support tool or in person.
- Provide prompt customer support and technical issue resolution, working with internal customer to test and make sure the issue is resolved.
- Proactively follow up with customers or team members to verify solutions are successful and satisfaction is achieved. - Able to troubleshoot issues with desktops, laptops, mobile phones, tablets, remote access. - Provide documentation both of progress during issue resolution and of solutions which resolve the issue.- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting - Inventory and securely destroy decommissioned data storage devices.
Skills:
- Fluent Spanish and English.
- Good communication skills.
- Experience in Windows , Linux OS, Office365, Organizational Applications.
- Teamoriented mindset with an openness to constructive feedback Requisitos CFGS of Administration of Networked Computer Systems First Certificate in English or B2 Información adicional Why join us?
- You will be able to work in a hybrid model depending on the business needs.
- We offer you the opportunity to work in the HQ of a global company sharing experiences with more than 57 nationalities.
- Chance to work in a dynamic and challenging environment where you will be able to reach your full potential
- Shuttle bus from Barcelona and Tarragona and Internal car sharing app, to promote the sustainable transportation
- We promote the training and constant learning and we offer paid specialized training and subsidized language courses
- Subsidized canteen Applus IDIADA is committed to diversity and inclusion. We don't put limits on you, so don't put limits on yourself either. There is a place for everyone. Ubicación del empleo Me interesa Me interesa Política de privacidad
