Field Service Representative

Around the globe, we help cities and industries manage, optimize and make the most of their resources.

We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment.

Come be part of something special - start your journey today

Report to:
Area Manager

DESCRIPTION

The Field Service Representative is responsible for the effective and profitable conduct of the service function in that portion of the customer assigned under the direction of the Account Manager.

WHAT WILL YOU BE DOING

• Providing service, dosing equipment maintenance, recommending changes, reporting and communicating with customer representatives on treatment performance in accordance with the commercial agreement; the service and support will be provided to customer sites within region and nationwide as needed;
• EHS compliance;
• Understanding the commercial agreement at each assigned customer site and ensuring the Account Manager is made aware of any customer requested scope change;
• Working with Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met;
• Ensuring the Account Manager is made aware of any customer contact changes;
• Optimizing the service activities at the assigned customers to maximize productivity and profitability;
• Ensuring execution of customer service plans;
• Communicating with the defined customer contact or deputy during each service visit;
• Reporting to the Account Manager of any concerns with compliance, performance, relationships, scope creep such as additional visits or customer requests as well as growth opportunities;
• Developing customer relationships at the assigned accounts.

WHO ARE WE LOOKING FOR?

• Bachelor's degree in chemistry or chemical engineering;
• Work experience in boiler systems operation;
• Work experience with dosing equipment is preferable;
• Ability to effectively support multiple managers and teams;
• Good organizational, communication and interpersonal skills;
• Fluent Spanish, intermediate level of English;
• Valid driver license for Spain and availability to travel.

We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace

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