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Customer Quality Specialist
hace 3 meses
Join our growing team here at our new Guadalajara site as a Customer Quality Specialist. We're proud to be at the forefront of green hydrogen technology development, assembling and testing electrolyzers for the European market. We will support you career development as we evolve and develop as a team, it's an exciting time and we look forward to seeing your application.
Work model: Hybrid
In this role, you will make an impact in the following ways:
The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues
Develops understanding of customer expectations and requirements for quality
Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives
Works to implement and close action plans for customer quality issues including product, supply chain, or process related
Uses Customer Centric metrics to prioritize customer quality issues
Maintains external relationships and supports developing key quality communications, in some cases communicates externally
Contributes to process improvement efforts and may lead portions of workflows or processes
To be successful in this role you will need:
Bachelors degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats)
Intermediate level of experience required in Customer Quality roles (minimum 5 years)
Experience with customer audits
Multinational environment ideally
Availability to travel 30% of time
Fluent in English and Spanish, written and spoken
Skills: Ensures accountability, Action oriented, Manages ambiguity, Collaborates, Communicates effectively, Manages conflict, Customer focus, Customer Technical Problem Solving, Builds networks, Problem Solving
