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Business Consultant

hace 3 meses

Barcelona, Barcelona, España ADP A tiempo completo

JOB PURPOSE & OBJECTIVES:

The Business Consulting team has a key role and a strong contribution to the Sales win rate. They must understand customer needs and aligns them with the spectrum of Switzerland (CH) Product and Service offerings.

In this pre-sales position, you'll be a trusted advisor to our clients, using your ADP service expertise and consulting skills to solve their most critical business challenges particularly related to Payroll/HR, absence management and integration with other multinational ADP offerings.

The main focus area of the Business Consultant (BC) supporting CH is to assist Digital Sales teams (up to 350 ees) with RFP answering (request for proposal) on local, BoB (best of breed) offerings. These include questionnaires covering topics such as functionalities, services delivery, implementation, technical requirements, etc.

RFP answering involves project management tasks (Bid management), such as organizing the worksplit between various internal stakeholders, coordinating content owners and other SMEs across various business units to ensure response packages are consolidated and delivered and on a timely manner.

To meet this objective, the Business Consultant will use content materials, collaterals, supporting documentation stored in a dedicated tool (Responsive) that acts as a repository for standard answers and templates.

The BC will also be responsible with curating the Responsive content database , constantly adding content and ensuring it's maintained up to date.

In addition to this role and as an ADP products expert, the BC may be asked to deliver first level webex presentations of local platforms and ensure demo environment set&up and maintenance.

The Business Consultant may also be requested to contribute by creating product video demo recordings that will be leveraged by Sales with their prospects in various stages of the sales cycle.

KEY TASKS:

  • RFx answering using the Responsive database and collaterals available on different internal portals
  • Building an internal network of contacts to reference in seeking expertise on complex inquiries (service, implementation, research and development, sales etc)
  • Collaborate with various ADP teams and other internal stakeholders in validating complex answers (security, IT, marketing, product management, implementation, R&D service etc)
  • Deliver virtual product demos, support in demo environment maintenance
  • Record product videos for Sales to leverage throughout sales cycle
  • Contribute to Responsive content management and improvement ensuring contents is up to date, relevant and consistent with RFP demands.
  • Attend recurrent calls with product, implementation, research & development, etc for product training purposes
  • Other specific activities as required by the business. The role is fluid and flexible, based on country requirements, market shifts, evolving sales strategy etc. It requires high adaptability and an agile mindset.

REQUIRED EXPERIENCE:

  • German, French and English native/fluent speaker

Candidate should have high level of technical writing skills in German/French/English. He(she) should be able to summarize or rephrase answers, depending on the level of details required by the RFP. Content should be customized to prospect's field of activity and specifics.

Ability to take complex subjects and distil into a simplistic message to ensure that our clients/prospects understand the value and benefit of our services and multinational solutions

Candidate must be also comfortable with talking in German/French/English with diverse audiences, appropriately adjusts technical content to meet differing knowledge and interest, and juggling meetings with multiple audience levels.

  • 3-5 years of experience in similar roles (proposal consultant, pre-sales, sales or service consultant, client success manager, HR/PY admin)
  • High level of mastery of MS Office is mandatory (building ppt presentations, customizing excel questionnaires coming from prospects, building response templates in word)
  • Knowledge on ADP offerings/ Service levels is a big plus
  • Human Resources/Payroll/Service/Sales background

CANDIDATE PROFILE:

  • Client/prospect focused, strong time and project management capabilities. Able to manage a process end to end, coordinating internal and external resources/stakeholders
  • Resourceful, self-motivated, proactive, focused on continuous process improvement
  • Able to qualify a sales opportunity, to assess a prospect business problem and recommend appropriate solutions.
  • Can articulate the business value of ADP solutions to a prospect/client
  • Ability to both work as part of a team as well as under own initiative.
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Ability to interact effectively with technical and non-technical audiences
  • Ability to quickly learn new procedures, skills, and techniques
  • Ability to work under pressure against tight deadlines, effectively prioritizing workload
  • Assists in the facilitation of team and client meetings.
  • Delivers informative, well-organized presentations, emphasizing on value for customer.
  • Expertise in understanding in Human Resources Information System, architectures, and technologies and comprehensive HR and Payroll activities.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.