Inhouse Bureau Reporter Supervisor

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To obtain financial statements on buyers with exposure over R

To distribute and control workflow and provide training to bureau

reporters.

Lead and motivate the IHB team

• Distribute and control work within the department.

• Calculate monthly statistics

• Recruit, train, develop and motivate staff to ensure they deliver targets.

• Purge invalid requests and liaise with clients.

• Provide quality standards and appraise staff.

• Approve leave

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.

• Ensure adherence to organizational policies, practices and procedures.

• Identify solutions to enhance cost effectiveness and increase operational efficiency

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.

• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.

• Comply with corporate governance policies, procedures and standards.

• Operate within agreed mandates.

Quality people practices

• Align own behavior with the organisation culture and values.

• Share and transfer product, process and systems knowledge to colleagues.

• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.

• Actively participate in own professional development and career path.

• Actively promote a culture of learning and high-performance culture amongst team members

Skills

Education

Matriculation Certificate (Matric) (Required)

Closing Date

19 March 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story

JR-52160