CRM Specialist

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

Grifols International SA, as a part of Grifols Holding, is looking for a CRM Specialist who will join Commercial Technical Support (CTS) department in the Diagnostic Business Unit.

What your responsibilities will be

• Manage the strategy and development of the CRM tool in CTS.
• Collaborate with the Global Diagnostic CRM team and IT department to develop the CTS CRM.
• Collaborate with CTS leadership team (VP, Regional Managers, Controlling, ...) to support the measurement of CTS KPI.
• Manage and define the CTS CRM Training and support regional CTS CRM trainers.
• Provide support to CTS CRM users and CRM trainers. Interact with Global Diagnostic CRM team, IT and other departments to fix issues.

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• You have a Bachelor's Degree (Engineering, Biotechnology, Biomedical Tech or similar).
• You have at least 3 years of experience in similar tasks and using CRM software as Servicemax and/or Salesforce.
• You speak fluent English.
• You have proficient knowledge of SAP, Microsoft Office tools and management applications.
• You have Knowledge of GMP, SAP, ISO and other certifying agency policies and regulations, as a plus requisite.
• You are empathetic, flexible, proactive and goals oriented.
• You are self-motivated and self-directed, with strong organizational and interpersonal and communication skills.

What we offer

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Information about Grifols is available at If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply

We look forward to receiving your application

Grifols is an equal opportunity employer.

Flexibility for U Program: Hybrid Model

Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h.

Benefits package

Contract of Employment: Permanent position

Location: Sant Cugat del Vallès

Location: SPAIN : España : Sant Cugat del Valles:SC4

Learn more about Grifols