Customer Success Junior
hace 1 semana
Customer Success Junior
(Madrid/Híbrido)
Estamos buscando un gestor de cartera de clientes con capacidades de retención y Fidelización de Clientes, Conocimientos de Recobro, Gestión de llamadas entrantes y resolución de incidencias, gestión de emails clientes.
Esta persona será responsable de nutrir y mejorar la rentabilidad de los clientes actuales, aprovechando los diferentes servicios que prestamos en el grupo para hacer up y cross sell.
Sobre Armilar
Armilar es una empresa perteneciente al ecosistema Vortal, un grupo que opera desde hace más de 20 años en el área de la Contratación Pública, más concretamente en soluciones de e-Procurement y e-Sourcing. El Grupo Vortal es el líder del mercado en la intermediación de acuerdos de contratación pública, reuniendo a organizaciones públicas y empresas privadas en una plataforma única. Armilar nació de una oportunidad identificada en 2019 para trabajar con todos los datos generados dentro de la plataforma de contratación pública de Vortal.
Hoy, Armilar se presenta como una solución de inteligencia de mercado SaaS y DaaS. Su objetivo es ayudar a las empresas privadas que quieren hacer negocios en el mercado público a acceder a toda la información de mercado (oportunidades de mercado abierto, datos de competidores e identificaciones de nuevos clientes potenciales) que necesitan para tomar mejores decisiones. Opera principalmente en los mercados portugués y español y ya cuenta con miles de usuarios.
Por ser relativamente nueva, trabajar con soluciones tecnológicas diferenciadas y tener un gran potencial de crecimiento,
Armilar combina el atractivo de una "start-up" con la infraestructura, tamaño, reputación y conocimiento consolidado del mercado del grupo Vortal. Con oficinas en Madrid, Vigo y Lisboa.
Responsabilidades
Obording de clientes nuevos, gestión de relaciones, atención al cliente, retención y fidelización clientes, realización de recobros.Responder dudas o preguntas de tu cliente.Resolver sus problemas y hacer seguimiento de ellos durante todo el procesoDerivar a departamentos especializados las incidencias que el servicio de customer service no pueda resolver.Recopilar la información práctica para prevenir problemas y resolver de manera eficiente casos similares.Organizar y gestionar las incidencias telefónicas y por email.Garantizar las renovaciones de la cartera realizando Up y Cross Sell. F ormación y experiencia2 años en gestión de carteras de clientes.Grado en ADE, Marketing, Ciencias de la Comunicación o grado superior.Habilidades y ConocimientosConocimientos y Experiencia en gestión de carteras de clientes, con los procesos de renovaciones que eso implica.Capacidad para trabajar en equipo, siendo ambicioso y proactivo.Orientación a la calidad, resolución de problemas, pragmatismo, capacidad de documentación, multitarea.Dinamismo y orientación a resultados.Español nativo y dominio del inglés,Te ofrecemos:Contrato indefinidoJornada completaHorario intensivo de verano Julio y Agosto de 8:00 a 15:00 y todos los viernes del año23 días de vacacionesModalidad mixta teletrabajo – presencial (60%-40%) si la situación lo permite.-
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