Application Management, Senior Associate

Alight is a global leader in helping organizations make HR work better, by transforming their business-critical HR operations to deliver more effective and efficient people-critical services. We help our clients become better employers through smarter, more streamlined data architecture and business processes to save money, manage employee life cycles and support globally connected agile organizations. It's a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.

Job Description

Works collaboratively alongside the client facing roles of the account to deliver IT services across the integrated scope for the assigned account and own integrated view of the system corresponding to the functional responsibilities assigned.

The Exchange SME has extensive knowledge and experience in both support and maintenance processes of the EXCHANGE technology, and is recognized as an authority and trustworthy source in the EXCHANGE area. They are responsible to define, to pursue and to negotiate the work to be performed in the different phases of project development with the overall objective of guaranteeing the correct operation of the applications and a level of optimal performance.

They are the primary initiators of training and knowledge transfer activities, and works in narrow collaboration with other teams of ALIGHT to determine the optimal solution.

Tasks

In addition to the tasks common to all ALIGHT employees, the specific tasks for this position are:

• Is a functional reference to queries relating to EXCHANGE
• Supports the account's technical governance on the functioning of the application
• Adapt and prepare the technical environment advising on what products are the most appropriate depending on the requirements of the customer
• Provides input in making estimates of time and resources required
• Performs the analysis of current customer business processes
• Performs taking of detailed requirements about the customer's business processes
• Plans the configuration and define the business processes in terms of the taking of requirements
• Monitors integrated testing
• Ensures proper implementation of the solution in different environments (Development, Test and Production)
• Provides training on those areas in which he/she is specialized for experience and knowledge
• Solves complex problems related to the application environment, using functional knowledge of the parameters in the system and the knowledge of legislation in the specific country
• Participates in the development of the application by following the standard methodology (ALIGHT PIM or any other defined by the company at the time)
• Share and extrapolate his/her knowledge between different clients / work teams to optimize the service provided
• Collaborates and provides suggestions for the improvement of the service both at the specific customer level, providing added value, and at the level of euHReka or SAP platform in the areas of expertise that they work
• Collaborates and provides suggestions for the improvement of the service both at the specific customer level, providing added value, and at the level of euHReka or SAP platform in the areas of expertise that they work
• Collaborate in the development of the organic document of complex applications performed from the functional one
• Leads integrated testing of complex applications
• Reviews and creates specific scenarios/ test scripts relevant to the version releases of the applications involved in the solution.
• Encourages and leads the technical education of the people of the team
• Hold certifications in products / relevant technologies for his/her role in the company
• Offers solutions that help the optimization and performance, improving the quality of the service
• They are a technical reference and performs tasks of coaching and mentoring
• They manage the pool of work optimizing the service provided
• They provide suggestions that increase productivity and the quality of the service at a technical level

Qualifications:

• Collaboration skills (with internal stakeholders and customers)
• Minimum 3 years' experience in supporting customers with successful track record
• Excellent English (spoken and written) communication skills and comfortable to coordinate with internal and external parties
• SME/Team-coaching experience in the same process/domain
• Motivation and desire for improvement
• Commitment to the customer and the company
• Motivated to achieve excellence

In addition to the common skills for all ALIGHT employees, the specific requirements for this position are:

• Orientation to the process of continuous improvement
• Perseverance and tenacity to difficulties
• Positive collaboration and anticipation to the needs of others
• Capacity for analysis and synthesis
• Proactive and makes decisions without being forced by events

Alight offers you a unique chance to build a career in a vibrant, agile, and growing organization, yet one with truly global client relationships and a wide range of opportunities.

Our commitment to Diversity and Inclusion

Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.