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Guest Relations Agent
hace 3 meses
Recibirás a nuestros huéspedes con tu alegre y cortés personalidad, ofrecerás un trato amable y cordial tanto a los huéspedes como a nuestros clientes internos y externos.
Estarás informada/o sobre todas las instalaciones y ofertas del hotel, y actualizada/o sobre las reservas y diferentes actividades del hotel, para así poder ofrecer un asesoramiento personalizado a todas las consultas y solicitudes de nuestros huéspedes.
Facilitarás indicaciones e información a los huéspedes acerca de las actividades del hotel, los servicios, los horarios de servicio y las áreas locales de interés.
Te asegurarás de que nuestros huéspedes reciben un acompañamiento que los hace sentir especiales y disfruten de una estancia llena de experiencias memorables.
Aplicarás tus habilidades de anticipación para ayudar a los huéspedes con cualquier duda o incidencia que pudiera surgir y usarás tu empatía para tratarlas de manera la profesional personalizando su experiencia.
¿Qué tenemos para ti?
Tendrás la oportunidad de unirte a uno de los principales hoteles de estilo de vida de lujo del sur de Europa, ubicado en Ibiza, Baleares.Serás parte de un equipo apasionado que impulsa la excelencia en un resort de temporada, entrando en su 8a temporada y convirtiéndose en un destino icónico.Tendrás la oportunidad de trabajar con un equipo profesional, experimentado y polivalente en la división de alojamiento, formando parte de una compañía internacional en pleno proceso de crecimiento.
¿Cómo tendrás éxito?
Pasión por ofrecer un servicio sofisticado y de calidad.Personalidad extrovertida y buenas dotes de comunicación.Capacidad de escucha activa.Experiencia previa en el sector lujo.Fluidez en inglés (B2+ o superior) y nivel español (B2). Se valorarán otros idiomasBuenas habilidades resolutivas y un enfoque proactivo.Conocimiento y manejo de herramientas ofimáticas (Office 365) Opera y Micros.Permiso de trabajo para trabajar en la UE / Ibiza.Playa Real S.A. es una empresa comprometida con la igualdad. Playa Real S.A. ofrece igualdad de oportunidades y se compromete a no discriminar a nadie por motivo de raza, sexo, religión, discapacidad, edad, orientación sexual u otro motivo.
