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Head of Operations

hace 3 meses

Madrid, Madrid, España Ifeel - Humanising Growth A tiempo completo

About us

Ifeel is a unique, comprehensive and scalable solution that uses the power of data to provide a holistic understanding of the employees mental well-being inspiring human growth and guide organizations on the path to cultivating a positive mental well-being culture.

We impact society positively through our commitment and know-how, led by the best professionals. A challenging job to inspire & nurture a better future, everyday.

What we are looking for

As the Head of Operations at ifeel, you will lead the strategic optimization of our SaaS services ensuring the seamless delivery of high-quality services to our users while driving continuous improvement initiatives.

Main Functions:

Strategic Optimization and Project Leadership: Develop and execute strategic initiatives to optimize services, increase efficiency, reduce delivery times, control costs, and enhance quality.Service Quality Assurance and Standardization: Establish and maintain standards for service quality and efficiency. Monitor performance metrics and KPIs to identify areas for improvement. Implement processes to uphold service excellence and standardize operations among partners.Cross-Functional Collaboration and Executive Team Liaison: Collaborate closely with product, development, customer success, clinical, and marketing teams to align operational strategies with company objectives. Serve as a key liaison between operations and other departments, collaborating with the executive team to improve processes and efficiency.Performance Analysis and Reporting: Analyze operational performance data to generate actionable insights for decision-making and continuous improvement efforts. Prepare regular reports and presentations for the executive committee to communicate key findings and progress.Acquisition and Conversion Campaigns: Define and implement processes and campaigns for acquiring and converting therapists. Lead high-impact engagement and retention projects in coordination with other teams.Development of Analytical Frameworks: Develop analytical frameworks, dashboards, and models to deepen operational awareness and facilitate informed decision-making.

The ideal candidate will possess the following:

Bachelor's degree in business administration, management, or a related field.Proven experience in a senior leadership role, preferably in operations management within the SaaS industry.Experience in on-demand delivery is highly appreciated.Proficiency in English.Strong strategic thinking and problem-solving skills, with the ability to analyze complex issues and develop innovative solutions.Excellent leadership and team management abilities, with a track record of building and developing high-performing teams.Strategic mindset with a focus on driving business growth and operational excellence.Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.Familiarity with Agile/Scrum methodologies and modern product management tools.Experience in healthcare industries is a plus.What we offerFull-time, fixed contract (Monday to Friday)Work in a location in the heart of Madrid, Salamanca district.Hybrid work model with flexible hours.Remuneration depends on experience: Open to negotiation.Flexible remuneration with tax exemption through CobeePrivate health insurance with Alan.Full access to ifeel psychological therapy with your dedicated psychologist.Wellhub(Gympass) membershipFree fruit, snacks and drinks in the office.Friday team lunch offered by the company.Join an excellent work environment with a dynamic and international team.Make a real impact in a rapidly scaling start-up with great growth opportunities.Our core principles

Humanise Growth: Let your actions lead you in a path to growth, for yourself, others, and ifeel as a whole.

Lead by Example: Drive others to achieve their highest potentialities.

Trust in Yes: Say yes to the exceptional.

Innovate Humanly: Access the type of creativity that can brighten the human experience.

Engage to Unlock Greatness: Engage. Dare to be great.

We highly appreciate your interest. ifeel an equal opportunity employer: all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please keep in mind that due to the high volume of applications, we will notify shortlisted candidates only.

The information you share with us will be treated confidentially and used exclusively for evaluation and selection purposes. Your resume and other related documentation, following the applicable regulation, will be stored during the recruitment process and will be deleted within two (2) years from the conclusion of the process, unless otherwise agreed. By submitting your application, you agree to the processing of your personal data in connection with this recruitment process.