Technical Support Specialist
Encontrado en: beBee jobs ES - hace 2 semanas
Ben je op zoek naar een positie die je helpt meer te leren over de fintech sector? Vind je het leuk om B2B-klanten te ondersteunen bij hun missie om hun financiële toekomst te plannen? Als je gedijt in een snel veranderende, klantgerichte omgeving en uitstekende communicatieve vaardigheden hebt, hebben we een spannende kans voor je in Valencia, Spanje
Jouw verantwoordelijkheden en impact als Technisch Support Specialist voor de fintech industrie zullen zijn:
- Ondersteuning bieden aan B2B-klanten voornamelijk via e-mail en chat, maar ook telefoon
- Voortdurend brainstormen met je collega's om de klantbeleving te verbeteren
- Probleemoplossing, innovatie en verandermanagement maken deel uit van het dagelijkse werk
- Betalingsvragen van verkopers en kopers afhandelen via verschillende clientplatforms
- Verantwoordelijk voor Trustpilot-beoordelingen en verbetering van de algehele NPS van het bedrijf door uitstekende service
- In kaart brengen en verbeteren van bedrijfsprocessen om de klantreis en tevredenheid te verbeteren
- Vaardigheid in de Nederlandse taal op een moedertaalniveau en een C1-niveau in de Engelse taal
- Bekwaamheid in het gebruik van computers
- Uitstekende communicatieve vaardigheden
- Je bent proactief en oplossingsgericht
- Je hebt interesse in het werken in een ambitieus team
- Gratis Spaanse lessen
- Gratis lunch en ontbijt op kantoor
- Gezellige vrijdagavondborrels
- Fitness bootcamps om fit en actief te blijven
- Mindfulness lessen
- Werk bij een tech-startup waar je kunt groeien en ruimte is voor jouw ideeën
- Verbeter je professionele vaardigheden: communicatie, innovatie en implementatie van nieuwe technologie
- Een internationale werkomgeving met 20+ nationaliteiten.
Gevestigd in Valencia, wacht een verfrissende start-upomgeving op je om je professionele carrière te bevorderen. Dit contactcenter besteedt klantenserviceafdelingen niet uit, maar ondersteunt eerder co-scaling van start-ups. Je zult profiteren van de geweldige sfeer en kansen om te groeien.
Voel je vrij om onze andere kansen op onze website te bekijken of stuur ons je cv om overwogen te worden voor andere projecten of toekomstige jobs.
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