Star Service Operator
Encontrado en: beBee jobs ES - hace 3 semanas
En Hard Rock Hotel Madrid estamos buscando un/a Star Services Operator - Telefonista para el departamento de recepción que quiera subirse a nuestro escenario.
Esta posición es responsable del servicio amplificado al huésped mediante la recepción de llamadas telefónicas y gestión del mail, además del seguimiento y posicionamiento del hotel en plataformas de reputación online.
Las tareas a desempeñar serían:
- Atención y recepción de llamadas internas / externas
- Control de calidad: Reporte de reseñas y evaluación/ análisis del NPS
- Gestión de reputación online (Medallia, Booking, Expedia, Tripadvisor, Google My Business...)
- Seguimiento de incidencias de huéspedes y reseñas negativas
- Apoyo al departamento de GEX y Front Office
- Gestión de las OTAs (Booking, Expedia)
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Head of Operations
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Star Service Operator
Encontrado en: beBee S ES - hace 3 semanas
Madrid, España Hard Rock Hotel Madrid A tiempo completoEn Hard Rock Hotel Madrid estamos buscando un/a Star Services Operator - Telefonista para el departamento de recepción que quiera subirse a nuestro escenario. Esta posición es responsable del servicio amplificado al huésped mediante la recepción de llamadas telefónicas y gestión del mail, además del seguimiento y posicionamiento del hotel en...
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Star Service Operator
Encontrado en: beBee S ES - hace 4 semanas
Madrid, España Hard Rock Hotel Madrid A tiempo completoEn Hard Rock Hotel Madrid estamos buscando un/a Star Services Operator - Telefonista para el departamento de recepción que quiera subirse a nuestro escenario. Esta posición es responsable del servicio amplificado al huésped mediante la recepción de llamadas telefónicas y gestión del mail, además del seguimiento y posicionamiento del hotel en...
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Encontrado en: beBee S ES - hace 4 semanas
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Encontrado en: beBee S ES - hace 3 semanas
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