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Local Service Transition Consultant + Client Training Team

hace 4 meses

Granada, Granada, España Alight A tiempo completo

Our story

At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

About the role

Local Service Transition Consultant & Client Training Consultant (LSTC + CTT)

The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main representative supporting the successful transition of the project from implementation to operations.

The Client Training Lead is responsible for the delivery, design and creation of an effective training for our customers. This role will include building the training plan, working with stakeholders to produce and develop the training material and delivering on-line or face to face trainings to the client. This position ensures that customers are fully trained with high quality and on time. The Client Training lead is a key role for Operational Readiness ensuring a good customer's understanding of the tools and successful testing phase during the project. Responsibilities will include, client-interactions, control of the solution and the tools in scope, working with internal stakeholders, coordinating inputs from different business areas. Managing training calendar. Improving material and client experience with the training. Continuous learning and development keeping up to date with the latest Alight products and new features.

Responsibilities ST.

  • Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape
  • Help client understand the implementation methodology: what are we implementing, when and how (PIM/PIX, phases and deliverables).
  • Onboard BAU operational team in the project
  • Prepare Payroll Calendar and Trusted Source List
  • Provide needed accesses to client and Operations team members
  • Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc).
  • Coordinate and lead client and BAU Operations trainings to ensure readiness for go live
  • Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
  • Direct and plan the work, objectives, and resource models for transition to Operations activities
  • Identify and communicate project risks.
  • Identify and communicate risks
  • Monitor delivery of the transition within agreed scope, quality, time and budget
  • Prepare hypercare period
  • Main goal: successful transition from Project to BAU services for client and Operations teams.

Responsibilities Client Training Consultant.

  • Deliver training to the clients- Conduct on-line or face to face sessions ensuring a high quality and respecting timelines.
  • Prepare training material- Design and create training materials as required. Maintain the material updated and according to Alight format. customer with high quality and according to the timelines.
  • Participate in meetings as appropriate to clarify the training's scope
  • Track and report progress and status to key stakeholders
  • Constant learning and growing
  • Create a professional environment, correct behaviors and enforces the use of business etiquette
  • Build relationships with SMEs and colleagues across the company to understand the tools offered and design and deliver the most clear and effective training.
  • Communication to relevant stakeholders
  • Participates in projects and activities as needed and assigned
  • To be able to work independently with initiative or as part of a team.
  • Compliance to SR Standards training

Experience and skills:

  • Working experience in HR and Payroll services delivery/operations.
  • Payroll experience
  • Experience in coordination between different stakeholders within an organization.
  • Strong communication skills, with previous customer-facing / liaison experience.
  • Good English, Spanish skills written and verbal (additional language is a plus)
  • Highly organized with the ability to oversee large and multiple projects.
  • Good PC Literacy – Word, Excel, Project and PowerPoint.
  • The role will involve local country and international travel and time away from home.
  • Experience in working closely with operational teams
  • Ability to manage process/service workshops with multiple customer contacts
  • Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs
  • Handling of knowledge transfer and service transitions
  • Solid experience in Customer Service Training
  • Experience in Operations and/or Service Readiness is an advantage
  • Fluent in English (And any other language is a plus)
  • Open minded and creative
  • Willingness to learn and embrace new challenges
  • Payroll Knowledge is an advantage
  • Customer oriented
  • Very good Presentation Skills
  • Interest in new technologies and solutions
  • 2+ years working experience in HR services delivery/operations

What we offer:


• International business environment and opportunity to use foreign languages.


• Work in a culture where you can achieve excellence in your career and develop to your strengths.


• Young and dynamic office environment.


• Flexible benefits package, including health insurance, etc

Flexible Working

So that you can be your best at work and home, we'll consider flexible working arrangements according to business requirements.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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