UX Intern

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Purpose of the role

The Customer Experience and Solution Design Department has the mission to drive customer experience at scale in Roche Diagnostics by partnering with customer areas, global functions, and affiliates through enabling and designing end2end experiences across customers' lifecycle with a focus on targeted users and their needs. It is a diverse team that brings together different expertise in the design field and represents a center of excellence for CX and Design Research in the healthcare industry.

This role will support the development of CX vision and Strategy across the countries in the Emea/Latam region.

Main responsibilities:

Assisting with user research and design activities related to CX/UX project developmentCollaboratively translating user research into powerful insights that impact design and business decisionsCommunicating powerful insights to business stakeholders through written, visual and prototype formCreating service blueprints, customer journeys, and mock-ups

How would your day to day look like?

You will join workshops, research activities, team meetings, in a studio-like work environment.

Who are you?

You are enrolled or have completed your Bachelor's studies at a university, preferably in the field of Product Design, Service Design or Design Management within the last 12 months and are interested in applying your knowledge in a modern working environment as part of an internship.

Furthermore you are

Able to plan a user research study in collaboration with a product teamDetail Preparation of user research activitiesExecution of qualitative research study, data collectionDocument of research resultsAble to create a customer journey or a service blueprint

This opportunity is part of the START TECH program, you can find more information about the program in the following link:

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

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