Business Support N1
hace 1 semana
¿Cuentas con experiencia como Técnico de Soporte N1?, ¿has utilizado Jira como sistema de ticketing ? y ¿has trabajado en entornos internacionales?
Sigue leyendo, esta es tu oportunidad
En ROMEU IT Services, amplio equipo IT que nos acompaña en el proceso de transformación digital del holding, necesitamos ampliar nuestro equipo de Soporte y Atención al usuario interno.
¿Cómo será tu día a día?
En dependencia del Responsable del CAU de Grupo, formarás parte del equipo técnico de soporte IT.
Como Business Support N1 prestarás apoyo a compañeros/as de las diferentes delegaciones y/o oficinas a nivel nacional e internacional (mas de 2500 usuarios/as); realizarás un seguimiento y resolución de incidencias; elaborarás informes y estadísticas, además de prestar formación a nuevos usuarios/as de la Compañía.
¿Qué te hará triunfar en este nuevo reto?Poseer formación técnica en IT (Grado Medio y/o Superior).Al menos 2 años de experiencia previa en atención al cliente (servicios de soporte, call centers, etc.).Nivel alto de inglés y/o francés (se dará soporte a usuarios a nivel internacional).Conocimientos en sistemas de ticketing como Jira o Servicedesk.Valorable conocimientos en contabilidad/finanzas, ya que se prestará soporte en software y aplicaciones de esta rama.Capacidad de orientación al cliente, trabajo en de resolución de incidencias.Ser una persona con capacidad resolutiva, capacidad de trabajo en equipo y buenas habilidades comunicativas.Inquietud por nuevas tecnologías. En ROMEU:Apostamos por la flexibilidad en la modalidad de trabajo, mejorando así la conciliaciónEncontrarás calidad humana y un buen ambiente laboral: donde lo más importante será la comunicación y el trabajo en equipo, remando todos juntos en la misma direcciónCrecimiento personal y profesional: podrás aportar tu visión y te sentirás escuchado/a. Seguro que podrás aportar grandes ideas que aportarán valor al proyectoFormación continua: tus compañeros/as te acompañarán durante todo tu proceso de formación, donde te sentirás como uno más desde el primer momento
Si quieres que esta posición sea tuya, inscríbete a nuestra oferta
Nos gustaría conocerte y que nos acompañes en el desarrollo de nuestros nuevos proyectos.
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