Global Business Analyst

hace 4 semanas

Barcelona, Barcelona, España jameda GmbH A tiempo completo
With a global mission to make the healthcare experience more human, Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.

We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly.

With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 130,000 customers globally and operates in 13 countries in Europe and LATAM.

Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month.

Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences.

Via its TuoTempo brand, the company offers a more sophisticated suite of optimization products for large healthcare institutions.
  • We built medical Practice Management Software as a SaaS.
  • We help 250,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience.
  • We also run a service that allows 80 million patients monthly to easily find the right doctor and book an appointment.
During the past few years, our company has grown like crazy - we grew from a small startup to a global company.

During this fast growth, local teams developed highly personalized solutions for their local operations.

With the evolution of the teams, the need has come to further develop the insights provided in real time to the different countries; specifically, directed at actions to take and strategy based on prescriptive and predictive analysis.

To do this, we are:
  • Working with local structures across all countries, leveraging the available data and tools to recommend the best next actions.
  • Analyzing, in real time, how the countries are performing and making necessary improvements and corrections.
  • Ensuring clear and recurrent analysis to provide the best short- and long-term strategy to our local structures, while taking into consideration the biggest bets in each country.
Joining as the Global Business Analyst for Customer Care, how will you make an impact?
  • Take part in strategic projects to ensure their success and maximize business impact
  • As an example, you might work together with local operations to create new data points that will better reflect metrics suited for a specific country or team.
  • Deepen our knowledge of how to improve the customer journey in CC in such a way that would direct Revenue Operations towards developing new solutions
  • Help bridge the gap between CC and other departments by improving data points that correlate KPIs relevant to each team
  • Ensure new processes / tools / best practices adoption
  • Maintain continuous alignment on existing processes
  • Coordinate the implementation of global processes with local structures
  • Analyze local processes, identifying differences and best practices, and develop solutions and processes that fit the local needs
  • Work closely with other departments to ensure understanding of metrics and flag the need for new metrics
  • Handle data throughout its lifecycle (Extract to publish)
  • Create a better customer experience by understanding and driving actions which improve data collection, process efficiency and/or any step in the customer journey
  • Be a storyteller : you're able to transmit data towards all types of audiences in a clear way and conveying the "so what" behind the data
  • Produces recurring operational events such as W / M / QBR'S
If you :
  • Have 2 years or more of experience in project management, analytics, operations or other positions related to business development
  • Have GREAT communication skills (you will be part of a global team)
  • Are proactive and curious
  • Are good with numbers and people equally
  • Know Excel like a pro (SQL, Python or R are a plus)
  • Have strong analytical thinking and like creating reports
  • Are experienced with CRMs (Salesforce, HubSpot with be a plus)
  • Easily learn new tools & skills
  • Have a strong problem-solving mindset
  • Speak English (Minimum C1)
then this job is for you

What will you get in return?

Let's talk money
  • Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
  • Share options plan after 6 months of working with us.
True flexibility and work-life balance:
  • Remote first in one of our legal entities or hybrid work model in one of our office locations;
  • Flexible working hours;
  • Paid time off according to your location of work;
  • Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
Health comes first:
  • Health insurance according to your location of work:
  • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
What does the recruitment process look like?
  • A 30-minute meeting with Sally Hütter - Talent Acquisition Partner for International Teams
  • A 60-minutebusiness case with Telmo Alves - Global Head of Customer Care and Nika Tyralikova - Global Customer Support Analyses
  • Business Case - Prepare a Business Case and present it within the Final chat
  • Final chat with Telmo Alves, Nika Tyralikova and Michał Sadowiak - VP CS Clinics & Customer Care
APPLY HERE

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Red Global Limited A tiempo completo

    Direct message the job poster from RED GlobalRegional Account Manager Life Sciences at RED Global We are partnered with a Global client who are looking to hire a Business Analyst for a long term Data project. You will be the subject matter expert immersing yourself into the project to understand problems and find innovative solutions.ResponsibilitiesUpdating...

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Red Global Limited A tiempo completo

    Direct message the job poster from RED GlobalRegional Account Manager Life Sciences at RED Global We are partnered with a Global client who are looking to hire a Business Analyst for a long term Data project. You will be the subject matter expert immersing yourself into the project to understand problems and find innovative solutions.Responsibilities1....

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España RED Global Limited A tiempo completo

    Direct message the job poster from RED GlobalRegional Account Manager - Life Sciences at RED GlobalWe are partnered with a Global client who are looking to hire a Business Analyst for a long term Data project. You will be the subject matter expert immersing yourself into the project to understand problems and find innovative solutions.Responsibilities1....

  • Global Logistics Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Bayer A tiempo completo

    Global Logistics Business AnalystPURPOSEThe Global Logistics Business Analyst is the key source for Business Intelligence for logistics.There are two main purposes of the role: Provide insights for strategic, tactical and operational teams to take decisions based on correct and relevant data Identify opportunities for cost & service improvements based on...

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Broster Buchanan A tiempo completo

    Strong ERP Finance Transformation experience preferably with D36- E2E O2C P2P R2R Global process mapping and design experience Requirements gathering AS IS To BE process mapping and stakeholder managementBusiness Analyst - Process & Master Data focus on a D365 Finance transformation program. Wanted for a 6 months contract with Good day rate options for the...

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Tui Ag A tiempo completo

    Press Tab to Move to Skip to Content LinkBusiness Analyst - Crew & HR Applications Location: FlexibleWorkplace: HybridType of contract: PermanentWorking time: Job ID: 127397TUI Group is the world's number one integrated tourism business. Airline Technology is a global team within TUI technology responsible for Airline Technology. We are a multi-disciplinary...

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Weareakuaro A tiempo completo

    Join our dynamic team at a cutting-edge Business Digital Transformation services company, established in 2015. We're on the lookout for a skilled Business Analyst to become an integral part of our Technology team.If you're ready to contribute to our most significant international projects, apply now As a Business Analyst, you will: Define tasks and project...

  • Senior Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Zurich Insurance Company A tiempo completo

    Our opportunity Are you passionate about data, processes and analytics, someone who wants to be part of an innovative and motivated team and help us make the difference? Then this is your opportunity within one of the world's leading insurance groups In this role of a Senior Business Analyst, you will be part of the global "Reporting and Analytics" team...

  • Business Analyst

    hace 1 semana

    Barcelona, Barcelona, España Astek Iberia A tiempo completo

    Desde Astek Iberia estamos buscando un/una Business Analyst para cooperar con nuestro partner líder en el sector B2B IT travel a nivel global.Por supuesto, tendrás la oportunidad de crecer profesionalmente y estar rodead@ de personas expertas en IT que te ayudarán a aprender mucho más. Tu misión, si la aceptas...Recopilar, formalizar y documentar los...

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Explore Group A tiempo completo

    Business Analyst 6/12 month contractHybridASAPBased in BarcelonaRequirements' :Experience working as a Business Analyst 4+ yearsKnowledge of working in a agile delivery environmentExperience with international projectsknowledge of the insurance industryExperience in capturing complex business and data requirementsExperience with in application...

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España TUI A tiempo completo

    TUI Group is the world's number one integrated tourism business. Sourcing & Assets is a global team within TUI technology responsible for Master Data service. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and...

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Astek Iberia A tiempo completo

    Desde Astek Iberia estamos buscando un/una Business Analyst para cooperar con nuestro partner líder en el sector B2B IT travel a nivel global.Por supuesto, tendrás la oportunidad de crecer profesionalmente y estar rodead@ de personas expertas en IT que te ayudarán a aprender mucho más. Tu misión, si la aceptas...Recopilar, formalizar y documentar los...

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Tui Ag A tiempo completo

    Press Tab to Move to Skip to Content Link Business Analyst - Crew & HR Applications Location: Flexible Workplace: Hybrid Type of contract: Permanent Working time:Job ID:TUI Group is the world's number one integrated tourism business. Airline Technology is a global team within TUI technology responsible for Airline Technology. We are a multi-disciplinary...

  • Global Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Docplanner A tiempo completo

    Company DescriptionWith a global mission to "make the healthcare experience more human", Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare...

  • Global HR Solutions Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Page Personnel España A tiempo completo

    Being based in Barcelona SSC, key responsibilities are:Act as owner of the People Analytics reporting, liaising with the BI team, HR, IT, Finance and business stakeholders. Ensure that all reporting is accurate globally and troubleshoot any errors, keep track of enhancements. Lead Change Management efforts relating to People Analytics & own relevant...

  • Ecommerce Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Sqli A tiempo completo

    We are seeking an ambitious eCommerce Business Analyst to join our passionate team at SQLI in Barcelona.Growing your career as a Full Time eCommerce Business Analyst is an outstanding opportunity to develop excellent skills.If you are strong in planning, critical thinking and have the right work ethic for the job, then apply for the position of eCommerce...

  • Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Explore Group A tiempo completo

    Business Analyst 6/12 month contract Hybrid ASAPBased in Barcelona Requirements' :Experience working as a Business Analyst 4+ yearsKnowledge of working in a agile delivery environmentExperience with international projectsknowledge of the insurance industryExperience in capturing complex business and data requirements Experience with in application testing...

  • Business Data Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Global Human Consultants A tiempo completo

    _Únete al Equipo como Business Data Analyst_*Nuestro cliente es una empresa especializada en renting IT, y estamos en busca de un Business Data Analyst con 4-5 años de experiência para unirse a su equipo._¿Qué harás?_Explorarás y analizarás datos para desentrañar tendencias y oportunidades.Generarás informes y presentaciones claras para guiar...

  • Sap Apo It Business Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Recruit 121 Group A tiempo completo

    IT Business Analyst specialising in SAP APO (DP, SNP, PP/DS). To work for a Global In- house company focused on optimising supply chain operations through innovative technology solutions.TasksAs an IT Business Analyst, you'll analyse and optimise supply chain processes using SAP APO modules. Your focus will be on designing business scenarios and use cases...

  • Business Systems Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Company DescriptionDynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and...