Application Management, Supervisor

Application Management, Supervisor

Our story

At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at

Application management

Integrated into the AMPS department and under the supervision of an AMPS Team Manager, the overall responsibility of an AMPS Consultant is to support our outsourced SAP client as follows:

• Provide application support consultancy through advice, guidance, and appropriate technical activities

• Manage tickets after having received functional analysis and guidance / coaching on the technical way to implement it

• Generate easy-to-maintain bug free code and customizing respecting Alight best practices

• Operate required system tests using either provided or self generated test data, to ensure the applications/developments meet the agreed specifications

• Provide documentation (both technical and functional) on issues handled

• Manage personal daily priorities and assigned tickets, and ensure that his deadlines are met. Regularly report on status and progress to the AMO Team Manager

• Maintain internal and external contact and communication channels at appropriate level. Communicate status,resolution, and root cause of assigned issues

• Understand the general flows in HR and the SAP HR architecture

Qualifications

What we ask for:

· Bachelor or Master degree with a Business or Technical emphasis, or equivalent

· Solid verbal and written communication skills in English and Italian

· Previous experience in SAP HCM application maintenance

· Intellectual curiosity and motivation to learn new technologies at a fast pace

· Strong interest in delivering high quality support in the field of Human Resource

· Ability to multi-task, to work in a constantly changing, fast-paced environment, and to consistently achieve quality standards

· Service-oriented with a strong client focus and sense of accountability

· Be committed to the customer, the team and the project

· Strong analytical and problem solving skills

· Communication skills in English and Italian

· Discretion and ability to respect the confidentiality of information

Organizational Skills valuable:

Communication: Effective communication is essential for team cohesion. Encouraging open and transparent communication helps in sharing ideas, addressing concerns, and resolving conflicts efficiently.

Collaboration: Promoting a collaborative environment fosters teamwork and encourages individuals to work together towards common goals. Emphasize the importance of teamwork and the benefits of leveraging each other's strengths.

Respect: Respect for each team member's ideas, opinions, and contributions. Encourage mutual respect and create an inclusive environment where everyone feels valued.

Adaptability: Encouraging adaptability among team members helps them to be flexible and responsive to evolving situations.

Accountability: Foster a sense of accountability by setting clear expectations and regularly reviewing progress.

Empowerment: Empowering team members by delegating authority and providing opportunities for growth and development can boost morale and motivation. Encourage autonomy and trust in the abilities of team members.

Problem-solving: Encourage a proactive approach to problem-solving within the team. Promote critical thinking and encourage team members to collaborate on finding creative solutions to challenges.

Positive attitude: Maintaining a positive attitude, even in the face of setbacks, can help keep team morale high and foster a productive work environment. Encourage optimism and celebrate successes, no matter how small.

What we offer:

· International business environment and opportunity to use foreign languages

· Work in a culture where you can achieve excellence in your career and develop to your strengths

· Young and dynamic office environment

· Flexible benefits package, including life insurance, health insurance, etc.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.