Video Agent
hace 2 semanas
ABOUT US
Welcome to TrustCloud, a pioneering global tech company equipped with a cutting-edge choreographer that orchestrates and safeguards secure digital transactions. At TrustCloud, our mission is to empower corporations worldwide by ensuring the security of online transactions through our TrustCloud Platform.
TrustCloud VideoID provides global companies with video identification, back-office, and fraud detection services. We specialize in video identification, a groundbreaking technology that utilizes video calls to create secure and reliable protocols for Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) processes. With the largest team of professional video agents in Europe, we offer worldwide coverage in multiple languages.
KEY RESPONSIBILITIES
As a Video Agent – Fraud Detection Specialist, your primary responsibility will be to guide customers through the identity verification process as part of their onboarding journey. This role requires strong attention to detail and the ability to learn and retain information accurately. You will conduct video calls with customers, strictly following established procedures and utilizing a predefined script.
Your tasks will include:
Customer Management: Engaging in video calls with customers, strictly adhering toestablished processes.
Identity Verification: Ensuring meticulous and accurate verification of customer identities.Data Verification: Validating and confirming the accuracy of relevant customer data.Electronic Notifications: Efficiently managing electronic notifications following communication protocols.Administrative Tasks: Handling administrative duties, which include tasks demanding a moderate level of proficiency in Excel.REQUIREMENTS
The FPE is the main representative of TrustCloud VideoID, shaping the company's image. They must embody:
On-Camera Presence: Projecting a positive and professional demeanor on camera.Communication Skills: Ensuring seamless interactions with customers and team members.Empathy: Demonstrating understanding, especially during sensitive customer situations.Organizational Skills: Efficiently managing tasks to uphold professional standards.Ability to Learn: Proactively acquiring new knowledge and skills in evolving technologies.Team Integration: Seamlessly joining work teams and fostering collaboration.Flexibility and Adaptability: Adapting readily to diverse situations and maintaining flexibility.
REQUIRED EXPERIENCE:
The ideal FPE candidate should possess:
Educational Background:
Higher education (Baccalaureate, Higher Vocational Training, or University Degree).Technical Skills:Demonstrable proficiency in Word and Excel (competency will be assessed through testing).Language Proficiency:Given TrustCloud's global reach, the primary language in the video center is English (minimum B2 level).German C1/Native levelFor the service provided, the FPE must have a native-level proficiency in the relevant service language.Fluent in Spanish; proficiency in other languages is desirableEducation and Languages:To facilitate a seamless adaptation to the role, it is desirable for the FPE to have prior
experience in some of the following areas:
Identity VerificationFinancial ServicesData ManagementElectronic NotificationsAdministrative TasksTeleworking Possessing expertise in these areas will enhance the FPE's ability to transition smoothly into the position, equipping them to proficiently manage the diverse responsibilities and challenges inherent to the role. All employees will be homeworking 100% remote in Spain and they will be requiring a good Internet conexion (minimum 100 Mbps) as well as a private space where to performe their daily tasks. The job implies to work on 8 hours shifts, from Monday to Sundays, with different shifts available. WHAT WE OFFERCompany provides with all the necessary material.Language Bonus Positive Work Environment: Enjoy a welcoming and friendly work atmosphere.Innovative Company: Join an innovative, market-leading organisation that is continuously growing.International Team: Collaborate with an international and multicultural team.Nuremberg Code Compliance: Be a part of a company committed to upholding the Nuremberg Code and its ethical principles.-
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