Information Technology Help Desk Technician

hace 4 semanas


Castro e Marzán, España Salute EMEA A tiempo completo

Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute is the industry leader of delivering global data center services executed with precision. At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility. As a IT Service Desk Technician you would be responsible for supporting the customers/users with 1st and 2nd line support. You should be familiar with PC configuration and software/hardware set up. This is a fantastic time to join a growing Data Center business. It will provide great opportunities for candidates with drive and motivation. Local language is not required for this role, but English is necessary. This is a full-time position from Monday to Friday, business hours. Key AccountabilitiesProvide 1st and 2nd line support to the business.Provide VIP Support and guidance.Provide Remote Support & assistanceEnsure all Incidents & Service Requests are handled within our Service Level Agreements.Ensure Services are maintained and always available for use.Ensuring quality and completeness of end-user hardware and software asset inventory management.Configure PC's and set up for usersSet up misc. hardware and software for users.Ensuring end-user devices are patched and meet our Compliance standards.Microsoft M365 Administration & Support.End-user device management via In-tuneMac device managementKnowledge & ExperienceExperience working in an IT Service OrganizationWorks under own directionAn understanding of NetworkingActive Directory and Group PolicyMicrosoft Office 365, including Teams and SharePointMicrosoft Azure, Intune, and Defender for EndpointIvanti Service Manager or similar ITSM toolset experienceMacOS and Mac device management working knowledge



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