Operations Coordinator

🌟 Not a Problem-Reporter? Join us - we Need a Problem-Solver 🚀 About UsWe are a rapidly expanding PropTech & TravelTech start-up operating at the forefront of the digital transformation of the Short-Term Rental industry.Our team of 10 operates internationally with active listings in:🇪🇸 Tenerife | 🇪🇸 Alicante | 🇩🇪 Leipzig | 🇦🇹 Vienna | 🇺🇾 Montevideo | 🇺🇾 Punta del EsteWe leverage cutting-edge technology to deliver seamless operations and exceptional guest experiences across our portfolio. Our tech ecosystem includes:⚙️ Guesty (core PMS)🤖 AI & ChatGPT-powered communication automations🧹 Breezeway for housekeeping, maintenance & inventory coordination📊 Real-time digital dashboards & continuously evolving automation toolsIf you're passionate about hospitality AND technology, you’ll love it here.🌟 The RoleWe’re looking for a hands-on, highly dynamic Guest Experience & STR Operations Coordinator to help us elevate guest satisfaction and daily operations across our South Tenerife portfolio (currently ~40 properties).Perfect for someone who:✔️ Has hotel Rooms Division or related operational experience✔️ Loves solving problems independently✔️ Thrives in high-energy, tech-driven environments✔️ Wants to grow with an international company🛎️ What You’ll Do🎯 Guest ExperienceCommunicate with guests utilizing AIResolve operational issues quickly and professionallyMonitor reviews and drive continuous improvement🏠 Operations CoordinationManage cleaning schedules, property readiness, and checklists via BreezewayConduct on-site quality inspectionsSupport onboarding of new properties🔧 Maintenance & RepairsLog, prioritize, and coordinate repair workWork closely with external technicians to ensure fast resolutions📦 Inventory & SuppliesTrack and manage consumables, amenities, and linensCoordinate stock levels and replenishments💻 Tech & Process ImprovementOperate daily in Guesty, Breezeway, automation tools, and AI systemsHelp improve SOPs and digital workflows📞 Manager on Duty (MOD)Participate in 1 weekend per month MOD standbyHandle escalated operational issues (standby shifts included in compensation)✔️ What We’re Looking ForExperience in Rooms Division, Front Office, Housekeeping coordination, or similarFluent Spanish & EnglishTech-savvy and comfortable using PMS, operational apps, automation & AI toolsStrong stress resistance and multitasking skillsExcellent communication and organizational abilitiesDriver’s licenseFlexibility for dynamic working schedules and MOD shifts💶 Remuneration & BenefitsBenefits:✨ Competitive salary✨ Flexible working time✨ Modern digital-first work environment✨ Discounts on company-managed accommodations✨ Career development & training opportunities✨ Growth potential within an expanding international group✨ Work equipment provided✨ Supportive multicultural and innovation-driven team🌍 Why Join Us?Be part of a fast-growing international company leading the digital transformation of the STR industryWork with a highly motivated, diverse, and technology-forward teamGrow your career in a company where innovation and impact are part of daily life