Customer Success Manager

hace 2 días


Madrid, España Astek A tiempo completo

Desde ASTEK Iberia, buscamos un Customer Success Manager para cooperar directamente con nuestro partner líder en el sector de los pagos, en un entorno internacional.


💪 Tu misión, si la aceptas…

  • Gestionar la relación con clientes y solucionar posibles problemas.
  • Analizar el nivel de satisfacción.
  • Identificar oportunidades de ventas.
  • Formar constantemente a los usuarios.
  • Agrupar y actualizar toda la información del cliente (necesidades, requisitos, restricciones de calendario, presupuestos, quien toma la decisión, etc…).
  • Movilizar a los equipos internos involucrados para establecer y desplegar un plan de acción para mejorar la experiencia y lealtad del cliente, y por lo tanto, la rentabilidad (nuevas funciones, nuevas herramientas y servicios…).
  • Controlar los indicadores de rendimiento (KPIs) para un análisis regular.


👀 ¿Quién eres?

  • Una persona con buena actitud y ganas de aprender
  • Un buen compañero para trabajar en equipo
  • Un amante de los idiomas, con inglés alto (C1)
  • Alguien con 4-5 años de experiencia como Customer Success Manager, orientado al cliente, con experiencia técnica y Data Driven.
  • Una persona con experiencia en la industria del viaje y las empresas tecnológicas.
  • Una persona que tenga conocimiento de lo que son las API, una plataforma y un marketplace. También que entienda datos y Google Analytics.


💼 ¿Quiénes somos?

Desde 2015, Astek Iberia acompaña a sus clientes en su desarrollo en toda España (Madrid, Barcelona, Valencia, País Vasco, Andalucía, Galicia, etc.).

Fue fundada en Francia en 1988, Astek es un actor global en ingeniería y consultoría tecnológica, presente en cinco continentes y 22 países. Con experiencia en una amplia gama de sectores industriales y de servicios, Astek es un socio esencial, apoya a sus clientes en un despliegue inteligente de sus productos y servicios, y en la implementación de su transformación digital.

Hoy en día somos más de 8.00 empleados, comprometidos cada día a promover la complementariedad entre las tecnologías digitales y la ingeniería de sistemas complejos.


Nuestro estilo es tener horarios flexibles y valorar mucho el bienestar de nuestros empleados.


¿Por qué unirte a nosotr@s?

🚀 Crecerás profesionalmente en una empresa en constante desarrollo y evolución

🏝️ Disfrutarás de 23 días de vacaciones (además de los festivos) que podrás elegir cuando desees

🌍 Te integrarás a nuestro equipo: diverso, multicultural y en constante crecimiento.

📚 Formaciones en las últimas herramientas y stacks tecnológicos.

💻 Modalidad de trabajo hibrido con flexibilidad horaria.


…aunque te queda mucho por descubrir 😄


☎️ ¿Nos encontramos? 📧

Si quieres participar en el proceso, aplica desde aquí adjuntando tu CV (en inglés) lo más detallado posible y te contaremos más.


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