Content Strategy Lead, Global Support

hace 3 semanas

Barcelona, Barcelona, España Qlik A tiempo completo

What makes us Qlik?

A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Content Strategy Lead Role

Are you passionate about crafting digital experiences that truly delight users? Join us as a Content Strategy Lead, where you'll play a vital role in shaping the way our customers interact with and learn from our Analytics SaaS platform. By leading the charge on content strategy across digital touchpoints—from GenAI chatbots to in-product training—you'll ensure every interaction is meaningful, engaging, and impactful.

What makes this role interesting?

In this role, you'll have the opportunity to:

  • Define and execute a forward-thinking content strategy that enhances user engagement and product adoption.
  • Collaborate with diverse teams, including Product Management, Design, Support, and Education, to create seamless and engaging customer experiences.
  • Lead innovative projects like gamification strategies, microlearning modules, and interactive guides that drive meaningful customer interactions.
  • Work with cutting-edge tools and technologies to refine content usability and measure success through impactful metrics like Monthly Active Users (MAU) and content engagement.
Here's how you'll be making an impact:
  • Creating and managing digital content that directly supports customer success, including chatbot responses, e-learning modules, and in-product training.
  • Driving alignment across teams to ensure a consistent, user-focused content strategy that reflects our tone and branding.
  • Using analytics and user insights to identify opportunities for improvement and optimize customer engagement.
  • Enhancing the usability and accessibility of our content to boost platform adoption and community engagement.
  • Defining success metrics and leveraging data to continually refine our digital content strategy, ensuring we meet and exceed customer needs.
We're looking for a teammate with:
  • 5+ years of experience in content strategy leadership, ideally within a SaaS or software company.
  • A proven track record of developing and managing cross-functional content strategies for digital platforms.
  • Familiarity with GenAI chatbot content creation, in-product engagement, and learning management systems.
  • Strong analytical skills to translate data into actionable insights and improvements.
  • Exceptional communication and stakeholder management abilities.
  • A background in user research, instructional design, or content design is a bonus.
The location for this role is:

Barcelona, Spain

If you're ready to lead impactful content strategies that enhance customer experiences and drive engagement, we'd love to hear from you

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter. To see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?
  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

If you need assistance applying for a role due to a disability, please submit your request via email to Any information you provide will be treated according to Qlik's Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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