Customer Service Agent

hace 4 semanas

Barcelona, Barcelona, España TN Spain A tiempo completo

Social network you want to login/join with:

Customer Service Agent (Portuguese speaker), Barcelona Client:

EF Education First

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Description:

EF English Live Customer Success Team is looking for an enthusiastic Customer Success Agent to join our team based in Barcelona's office. As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English online.

Responsibilities:
  • Book and run 1-on-1 onboarding calls with new EF EnglishLive students.
  • Build strong coaching relationships with new customers to ensure they are striving for the right goals.
  • Proactively help to build students' learning habits.
  • Communicate on a regular basis with EF English Live students via our omnichannel solutions (video calls, audio calls, chat, emails, etc) to ensure they are progressing and having a great experience with EF English Live.
  • Be the customer facing embodiment of our EF EnglishLive brand promise to help students "Learn English. Finally.".
  • Be our students' point of contact should they require support via our omnichannel solutions.
  • Ensure that the customer delivers on his payment schedule.
  • Find solutions with students to proactively avoid cancellations.
  • Investigate and escalate potential technical or teacher-related issues to our central teams and liaise with them for resolution.
  • Be our customers' best advocate.

The Customer Service Agent's performance will be assessed on our students' cancellations rate, school usage, progress, and student satisfaction. We are consistently aiming to improve and deliver an even better customer experience. This role might therefore continuously evolve.

Requirements:
  • Native speaker Portuguese (other languages are a plus like Dutch or Polish).
  • Good communication skills in English (C1).
  • Previous experience working with the Portuguese market.
  • An obsession with providing great customer experience.
  • Excellent interpersonal skills, a natural networker who loves talking to people.
  • A love and energy for working with others – both internally and customer-facing.
  • A focus on identifying issues and blockers and resolving those.
  • You are comfortable owning issues, projects, and tasks from start to finish.
  • Above and beyond is the only way you do things.
Benefits and fun stuff:
  • Work in a multinational office (25 different nationalities).
  • Work with passionate and enthusiastic people.
  • 28-day holidays/year.
  • Flexible Remuneration Plan: Private medical insurance, childcare voucher, restaurant tickets.
  • Career opportunities internationally.
  • Monthly happy hour in office & Summer & Christmas party - "no expenses spared".
#J-18808-Ljbffr

  • Customer Service Agent

    hace 4 días

    Barcelona, Barcelona, España beBee Careers A tiempo completo

    **Customer Service Agent Role Overview**We are seeking a highly skilled customer service agent to join our team. As a customer service agent, you will be responsible for handling inbound calls and emails from customers, providing them with excellent communication skills and a high level of product knowledge.The ideal candidate will have excellent verbal and...

  • International Customer Service Agent

    hace 4 días

    Barcelona, Barcelona, España beBee Careers A tiempo completo

    Customer Support Representative Job OpportunityWe are seeking a highly skilled and multilingual customer support representative to join our team in Barcelona.Dutch Customer Service AgentCustomer Service Agent - TravelCustomer Service Agent - TravelDanish Customer Service AgentSwedish-speaking Customer Service AgentCustomer Service Agent With GreekCustomer...

  • Customer Service Agent

    hace 5 días

    Barcelona, Barcelona, España Tn Spain A tiempo completo

    Customer Service Agent (Dutch and Portuguese speaker)Job Title: Customer Success AgentClient: EF Education FirstLocation: Barcelona, SpainJob Category: OtherEU work permit required: YesJob Description:We are looking for an enthusiastic Customer Success Agent to join our team in Barcelona's office. As a Customer Service Agent, you will be responsible for...

  • Customer Service Agent

    hace 1 semana

    Barcelona, Barcelona, España TN Spain A tiempo completo

    Customer Service Agent (Dutch and Portuguese speaker)Job Title: Customer Success AgentClient: EF Education FirstLocation: Barcelona, SpainJob Category: OtherEU work permit required: YesJob Description:We are looking for an enthusiastic Customer Success Agent to join our team in Barcelona's office. As a Customer Service Agent, you will be responsible for...

  • Customer Service Excellence Agent

    hace 3 días

    Barcelona, Barcelona, España beBee Careers A tiempo completo

    **Customer Service Excellence Role**We are seeking an experienced customer service agent to join our team. As a 2nd level customer excellence agent, you will be responsible for handling complex customer inquiries and providing exceptional support.

  • Customer Service Agent

    hace 1 semana

    Barcelona, Barcelona, España Tn Spain A tiempo completo

    Customer Service Agent / Atención al cliente backoffice (packaging), Cataluña, EspañaCataluña, EspañaJob Description:Customer Service Agent / Atención al cliente backoffice (packaging)Tiempo completoMoncada y Reixach, Barcelona, EspañaCon experiencia laboral20/4/25Responsable sector empresa (construcción y reformas)Retail Talent Group es una empresa...

  • International Customer Service Agent

    hace 7 días

    Barcelona, Barcelona, España beBee Careers A tiempo completo

    International Customer Service AgentWe are seeking a highly motivated and international customer service agent to join our team. In this role, you will be responsible for providing exceptional customer service to customers from around the world via email, telephone, or chat.You will work collaboratively with our foreign customer service teams to deliver...

  • Customer Service Agent Opportunities

    hace 1 semana

    Barcelona, Barcelona, España beBee Careers A tiempo completo

    Customer Service Job ListingsThe following customer service positions are available in Barcelona, offering various opportunities for candidates to showcase their skills and dedication.Dutch Speaking Customer ServiceTravel Customer Service RepresentativeCross-Cultural Customer Service SpecialistLinguistic Customer Service Agent

  • Customer Service Agent

    hace 3 días

    Barcelona, Barcelona, España INCAPTO A tiempo completo

    ¿Quieres formar parte de una empresa en plena expansión? Únete a nuestro equipo En Incapto estamos buscando a un Customer Service Agent para trabajar en un entorno ágil de Startup, donde podrás tener un verdadero impacto y ayudarnos a construir cosas increíbles

  • Customer Service Agent

    hace 3 semanas

    Barcelona, Barcelona, España TN Spain A tiempo completo

    Customer Service Agent / Atención al cliente backoffice (packaging), Cataluña, EspañaCataluña, EspañaJob Description:Customer Service Agent / Atención al cliente backoffice (packaging)Tiempo completoMoncada y Reixach, Barcelona, EspañaCon experiencia laboral20/4/25Responsable sector empresa (construcción y reformas)Retail Talent Group es una empresa...