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Customer Service Manager
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are we looking for:We are seeking a dynamic and experienced individual to fill the role of Customer Service Manager /Commercial Assistant for our Mediterranean cluster. As a key member of our team, you will play a pivotal role in helping our team execute sales, marketing, and access initiatives to drive growth and market penetration for our expanding biologics portfolio in Spain.
Area of Responsibilities:
Administrative Support:Manage day-to-day operations, including answering customer enquiries, handling correspondence, and organizing meetings.Assist with travel arrangements, expense/budget reporting, and other administrative tasks as required.
Operational Activity Support:Process all the POS received from customers and generate invoices. Follow up the collections from clients and payments to vendorsCollaborate CM to provide administrative assistance in managing customer accounts and contracts. process and generate all the PO for service providers and create new customers and vendors in the system.Coordinate communication between internal departments and external stakeholders to facilitate smooth operations.
Customer Service - Product Marketing:Act as a point of contact for customer inquiries related to product marketing, providing timely and accurate information.Support marketing initiatives by coordinating promotional materials, organizing events, and managing customer databases.Ensure excellent customer service standards are maintained to enhance customer satisfaction and loyalty.
Open Mindset and Adaptability:Embrace a proactive and flexible approach to work, willing to take on new tasks and adapt to changing priorities.Stay updated on company policies, procedures, and industry trends to continuously improve performance and effectiveness.Utilize Veeva SF software effectively for administrative tasks and reporting purposes.
Qualifications:4+ years of previous experience in office administration or administrative support roles within life sciences/Pharma /Biotech industry.Customer services experience: familiarized with PO `processing and the use of ERP or accounting softwareStrong organizational skills with the ability to multitask and prioritize workload effectively.Excellent communication and interpersonal skills, with a customer-centric approach.Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).Familiarity with administrative software systems like Veeva Promomats an advantage.Ability to work independently with minimal supervision and collaborate effectively within a team environment.A positive attitude, willingness to learn, and adaptability to fast-paced work environments.Fluency in Spanish, English and Italian would be great - Even though you are not a fluent speaker of all three languages, we are willing to meet you.
Behavioral / Management / Other Skills:Ability to make decisions, appropriately balancing risks versus impact.Strong collaboration skills, able to get the buy-in of multiple stakeholders.Ability to work under pressure and cope with multiple priorities.Ability to drive change throughout an organization, overcoming resistance and barriers.Outstanding communication of information and ideas, both written and verbal, to diverse audiences.
Biocon Biologics is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
