Ahs Risk Manager
hace 2 semanas
Strong investigative skills to find the root cause of metric issues and the ability to provide viable solutions to Sellers.
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.
- Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.
- Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- High level of integrity and discretion to handle confidential information.
- Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.
- Ability to compose a grammatically correct, concise, and accurate written and verbal response.
- Demonstrated experience working with cross departmental teams with proven collaboration skills.
- Excellent process knowledge of all policy verticals.
- Consistently meet or exceed performance goals to match the next level.
- Not on any documented warning for performance or behavioral issues within the last 6 months.
- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative startend times.
- Business proficient fluency in both written and verbal English and French.
- Consistently exceeds L3 metric goals.
- Gain and maintain a thorough understanding of Account Health Support programs and services know who we are and how we serve our customers.
- Build strong relationships with Selling Partners across the program; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
- Provide prompt and efficient education and service to Amazon Sellers including appropriate escalation of Sellers' issues.
- Maintain a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.
- Liaise with other departments as required to resolve Seller's issues and questions.
- Identify Seller and Risk Manager success barriers, provide solutions, and drive change through business improvement initiatives.
- Demonstrate excellent timemanagement skills and the ability to work without assistance while using departmental resources, policies and procedures.
- Identify proactive documentation of operational procedures required to tackle known risk related patterns.
- Proven ability to work in fast paced, ambiguous environment where decisions are made without compromising on customer experience.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.
- Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
- Experience working as an L4 Sr. Specialist/Lead and/or in a customer service environment, preferably within a contact center.
- Proven analytical thinking with a natural tendency to use data in decisionmaking and prioritization.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
- High level of integrity and discretion to handle confidential information.
- Demonstrated ability to solve complex investigations or escalations.
- Proven track record of complex and creative problem solving and the desire to create and build new processes.
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AHS Risk Manager
hace 2 semanas
Barcelona, Barcelona, España myGwork A tiempo completostrives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Risk Manager within the Account Health Support (AHS) Team acts as...
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AHS Risk Manager
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completostrives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Risk Manager within the Account Health Support (AHS) Team acts as...
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AHS Risk Manager
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AHS Risk Manager
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Barcelona, Barcelona, España Amazon A tiempo completostrives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Risk Manager within the Account Health Support (AHS) Team acts as...
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