Senior Customer Success Engineer
hace 2 semanas
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We're changing the nature of work.Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.
From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks.
And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
Job Description:
Senior Customer Success Engineer - NGFW
- Madrid, Spain
- Fulltime
- Department: Other
- Job Country: Spain
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We're changing the nature of work.Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.
From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks.
And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
Job Description:
Your Career
Our Engineers provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations.
You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world's largest and most well-known organizations.
This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) and Cloud-Delivered Security Services (CDSS) technologies.
Your Impact
- Product Expertise
- As the technical SME, you will work with Product, Engineering and Account teams to ensure our customers and partners get the most out of our products
- Provide deep productlevel technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycle
- Product Adoption
- Serve as a customer advocate driving product adoption through PANOS upgrade planning, best practice assessments and security posture improvement
- Identify innovative use cases to influence product roadmap and features
- Evaluate risk, complexity and benefits of feature implementation for Enterprise customers
- Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests
- Customer Impact
- Gain a deep understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support
- Ensure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
- Partner with account teams to deliver highvisibility, hightouch delivery strategy, technical account plan deployments, and productlevel success plans
- Manage complex customer situations, coordinating the actions of the Account Team, Services Teams, Partners Resources, and Engineering ensuring the customer and internal stakeholders have the information required to make decisions and to act in order to address customer needs
- Organizational Impact
- Participate in hiring, onboarding and mentoring of new team members
- Work with cross functional organizations to develop playbooks to achieve desired customer outcomes
Qualifications:
Your Experience
- 8+ years relevant work experience in Network Engineering, Architecture, CyberSecurity Engineering, technical consulting, professional services, or similar roles
- Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP,
-
Senior Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Davies Consulting A tiempo completoWe are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries.We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their Senior...
-
Cortex Customer Success Engineer
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoCompany DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Senior Customer Success Manager
hace 2 semanas
Madrid, Madrid, España OneTrust A tiempo completoStrength in Trust:At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG.The Challenge:We are looking for a Senior Customer Success Manager...
-
Senior Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Telesign A tiempo completoTelesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the...
-
Senior Customer Success Engineer
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoCompany DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...
-
Customer Success Manager
hace 2 semanas
Madrid, Madrid, España ThetaRay A tiempo completoMadrid, Spain IntermediateFull-timeDESCRIPTION: ThetaRay is the leading provider of AIbased Big Data analytics. We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the global economy....
-
Senior Technical Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Ab Tasty, Inc A tiempo completoWe are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...
-
Senior Field Enablement Manager, Customer Success
hace 2 semanas
Madrid, Madrid, España Endeavor A tiempo completoThe ChallengeThe Customer Success organization is crucial to ensuring all OneTrust customers feel supported across their journey, feel confident in continually adopting the products they've purchased, and know how to grow their Trust programs over time.This role will support the upskilling and continued education of the CSM Team, inclusive of individual...
-
Senior Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoCompany DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...
-
Senior Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Davies Consulting A tiempo completo[DAI522] - Senior Customer Success Manager Madrid, Community of Madrid [DAI522] - Senior Customer Success Manager Madrid Madrid, Community of Madrid, ES We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly...
-
Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Appinio Gmbh A tiempo completoYour mission as a (Senior) Customer Success Manager As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform. As we...
-
Senior Customer Success Engineer
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoCompany DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...
-
Digital Customer Success Emea
hace 2 semanas
Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completoDigital Customer Success EMEA - Senior Specialist - DACH Market page is loaded Digital Customer Success EMEA - Senior Specialist - DACH Market Apply locations Madrid Bad Homburg time type Full time posted on Posted Yesterday job requisition id R20132 Job Title Digital Customer Success EMEA - Senior Specialist - DACH MarketSummary: As a Digital Customer...
-
Cortex Customer Success Engineer
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoCompany DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...
-
Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Netskope A tiempo completoAbout Netskope:Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.About the position:Our...
-
Customer Success
hace 4 semanas
Madrid, Madrid, España Glowrias A tiempo completoEmpresa de Moda E-Commerce busca un puesto en departamento de Customer Success / Oficina E-Commerce. Tiempo Parcial, 20-30h.Tareas Gestión de incidencias con clientes Online por mail, Chat y Direct. Diseño de Banners y gestión de RRSS. Actualización de Stock y gestionar las prendas entre almacenes. Creación de fichas de producto y redimensionamiento de...
-
Customer Success
hace 2 meses
Madrid, Madrid, España Glowrias A tiempo completoEmpresa de Moda E-Commerce busca un puesto en departamento de Customer Success / Oficina E-Commerce. Tiempo Parcial, 20-30h.Tareas Gestión de incidencias con clientes Online por mail, Chat y Direct. Diseño de Banners y gestión de RRSS. Actualización de Stock y gestionar las prendas entre almacenes. Creación de fichas de producto y redimensionamiento de...
-
Customer Success
hace 2 semanas
Madrid, Madrid, España Wealth Reader A tiempo completoEsta es una oferta de empleo de Wealth Reader publicada a través de aurorajobs. Para que tu candidatura sea válida, debes aplicar directamente en Reader ofrece un contrato de Prácticas de Customer Success?Candidata/o idealIndispensableser una persona motivada y organizadacapacidad de entender conceptos nuevosdisfrutar relacionándose con compañeros de...
-
Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Netapp A tiempo completoJob SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Retention, you will play a crucial role in...
-
Senior Advanced Services Engineer
hace 2 semanas
Madrid, Madrid, España Oracle A tiempo completoSenior Advanced Services Engineer - (Database and Cloud) Oracle Customer Success Services (CSS KQApplicants are required to read, write, and speak the following languages: English, SpanishPreferred QualificationsAdvanced Services Engineer - Customer Success ServicesAre you a creative engineer who loves a challenge? Solve the complex puzzles you've been...
