Empleos actuales relacionados con Customer Support Engineer - Barcelona, Barcelona - Seqera Labs
-
Customer Support Representative
hace 1 semana
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our Customer Labs team, you will play a vital role in providing exceptional support to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and live chatResolve...
-
Customer Support Representative
hace 1 semana
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our Customer Labs team, you will play a vital role in providing exceptional support to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and live chatResolve...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative for our Electric Vehicle Technology department. As a key member of our Customer Labs team, you will play a vital role in providing exceptional support to our customers.Key ResponsibilitiesProvide timely and effective support to...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative for our Electric Vehicle Technology department. As a key member of our Customer Labs team, you will play a vital role in providing exceptional support to our customers.Key ResponsibilitiesProvide timely and effective support to...
-
Dutch Customer Support Specialist
hace 5 días
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Dutch Customer Support Specialist in the Igaming Industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking clients.Key ResponsibilitiesSupport Dutch customers with inquiries regarding...
-
Dutch Customer Support Specialist
hace 5 días
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Dutch Customer Support Specialist in the Igaming Industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking clients.Key ResponsibilitiesSupport Dutch customers with inquiries regarding...
-
Norwegian Customer Support Specialist
hace 1 semana
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled Norwegian customer support agent to join our team at Umbrella Functional Consulting & Support Team. As a customer support agent, you will be responsible for providing exceptional support to our clients through various communication channels.Key ResponsibilitiesRespond to customer inquiries via phone, email, and...
-
Norwegian Customer Support Specialist
hace 1 semana
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled Norwegian customer support agent to join our team at Umbrella Functional Consulting & Support Team. As a customer support agent, you will be responsible for providing exceptional support to our clients through various communication channels.Key ResponsibilitiesRespond to customer inquiries via phone, email, and...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative in the iGaming industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative in the iGaming industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesProvide timely...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesProvide timely...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesSupport Dutch...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesSupport Dutch...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesSupport Dutch...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly motivated and customer-focused individual to join our Umbrella Functional Consulting & Support Team as a Customer Support Representative - Dutch Speaking. As a key member of our team, you will be responsible for providing exceptional support to our Dutch customers in the igaming industry.Key ResponsibilitiesSupport Dutch...
-
Technical Support Engineer
hace 2 semanas
Barcelona, Barcelona, España Qoria A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Technical Support Engineer to join our Customer Success team at Qoria. As a Technical Support Engineer, you will play a critical role in ensuring the smooth deployment and operation of our online-safety platform for schools and educational institutions.Key ResponsibilitiesProvide technical support...
-
Technical Support Engineer
hace 2 semanas
Barcelona, Barcelona, España Qoria A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Technical Support Engineer to join our Customer Success team at Qoria. As a Technical Support Engineer, you will play a critical role in ensuring the smooth deployment and operation of our online-safety platform for schools and educational institutions.Key ResponsibilitiesProvide technical support...
-
Senior Process Engineer
hace 5 días
Barcelona, Barcelona, España The Chemical Engineer A tiempo completo{"title": "Senior Process Engineer", "content": "Job SummaryWe are seeking a highly experienced Senior Process Engineer to join our team at The Chemical Engineer. As a key member of our process design team, you will be responsible for leading the development of process designs for international clients across the energy transition markets, particularly in...
-
Senior Process Engineer
hace 5 días
Barcelona, Barcelona, España The Chemical Engineer A tiempo completo{"title": "Senior Process Engineer", "content": "Job SummaryWe are seeking a highly experienced Senior Process Engineer to join our team at The Chemical Engineer. As a key member of our process design team, you will be responsible for leading the development of process designs for international clients across the energy transition markets, particularly in...
Customer Support Engineer
hace 3 meses
Our Customer Success team seeks a curious person to support clients throughout their Nextflow Tower journey.
You will touch all aspects of the business as you answer product questions, guide customers on best practices, and debug technical issues across a variety of real-world, cloud and HPC implementations.
If you're passionate about learning and not afraid of new challenges, then this is the job for you.- Please Note that LinkedIn is having some issues with job postings. This is a fulltime position
- Mid/senior level.#LI-Remote
- As a Customer Support Engineer, you will have the opportunity to build your hard skills as you engage clients across a variety of technical fields including highperformance batch computing, cloud storage, virtual private networks, and modern identity systems.
- Finally, leveraging your close contact with our endusers, you'll collaborate with our Product Management team to improve product offerings and engage with our Engineering team to understand how new features can be leveraged by clients to their fullest extent.
-
Customer Troubleshooting: Define and deliver on-site and remote technical engagements with the Seqera team, partners, and customers. This includes participating in online visits with prospective customers, troubleshooting, managing support issues/tickets, understanding customer requirements, and proposing and delivering solution offerings.
-
Cloud and On-premise Implementations: Collaborate with customers to assist them with learning and implementing Seqera's Nextflow solutions in a wide array of target environments.
-
Delivery: Engagements include online projects proving the use of public cloud services to support new HPC distributed computing solutions that can span on-premises services and the cloud.
-
Oversight & Feedback:
- Work with Seqera's Product Management and Engineering teams to convey customer feedback as input to technology roadmaps.
- Investigate and document bugs and feature requests to share with our Product and Engineering teams.
- Share realworld implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from the use of Seqera's solutions.
- Provide feedback regarding internal support processes, product functionality, and customer education resources to improve the customer experience.
We are looking for someone with:
- 3+ years of Technical Support or Support Engineering experience in an enterprise software company.
- Proven skills and experience with implementing solutions in public clouds with specific expertise with at least one of AWS, Google, or Azure.
- Strong Linux administration experience.
- Experience with Docker or similar container systems.
- Strong customerfacing skills to represent Seqera within the customer's environment and to drive discussions with senior personnel regarding tradeoffs, best practices, project management, and risk mitigation.
- Solid verbal and written communications skills and ability to lead effectively across organisations.
- Demonstrated ability to think strategically and communicate about business, product, and technical challenges.
- Highly technical and analytical, possessing 5 or more years of IT implementation experience.
- Deep handson experience leading the design and deployment of business software at scale.
- Current handson systems implementation experience, including specific skills in networking, storage management, and authentication.
- Proficient level of English.
Nice to have:
- Experience with Kubernetes.
- Experience in High-Performance Computing is not a requirement but would be a tremendous asset.
- BS level technical degree or equivalent required; Computer Science or Math background preferred.
Your unique set of skills:
- Great interpersonal and communication skills.
- Critical thinking and problemsolving skills.
- An eye for detail and wellorganized.
- Creativity & curiosity across all solutions given to clients.
Why join us?
By learning from and with each other, we ensure our ability to drive innovation and make better decisions toward our mission.
Most importantly, our culture provides a genuinely fun, inclusive, and challenging environment that will allow you to grow while making a huge difference in human health and beyond.
What will you find working at Seqera Labs?
- Flexible working hours, and remotefriendly culture.
- International working environment with more than 10 nationalities.
- Passionate & talented team.
- Continuous skills development, including budget for training.
- Team retreats and bonding activities.
- A culture where your opinion is valued and your decisions have a real impact on the industry.
- Excitement of a fastgrowing startup in a constantly changing
