Comer Service, Senior Associate

hace 2 semanas

Granada, Granada, España Alight A tiempo completo
Our storyAt Alight, we believe a company's success starts with its people.
It's why we're so driven to connect passion with purpose.

Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team.
Because transformation takes a workforce.

Key responsibilities:

  • Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
  • Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
  • Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
  • Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities
  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Support System Maintenance Testing
  • Liaise and transact with Third Parties
  • SOC Controls completed on time and with the necessary evidences
  • Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
  • Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
  • Maintenance of DWIs to ensure processes are up to date and reflective of the service
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Highlight to Service Manager any deviations from the standard scope of service
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Time Recording to be completed accurately and on time
  • Alight Security Standards are adhered and followed
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Ensure you are up to date with all Alight announcements and communications
  • Build good relationships with all lines of businesses where appropriate
  • Update internal stakeholders, when needed, in a timely and accurate way
  • Participates in projects and activities as needed and assignedSpecialist - JL2REQUIRED EXPERIENCEProfessional / Job Experience
  • Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent written and verbal skills
  • Self-motivated and a willingness to learn
  • Ability to collaborate and work in a team environment, as well as independently whileadhering to processes and proceduresAcademic Degree Education and Training Essential
  • BA/BS in a business-related field such as Accounting, Human Resources, BusinessAdministration, or equivalent combination of education & experience
  • 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HRconsulting, HR Outsourcing or Corporate environment.

HRIS knowledge:
Workday, SAP, or PeopleSoft knowledge preferredDesirable

  • Experience working with HR and payroll dataYour candidacy is currently being considered for a requisition for an Alight Inc group company.

As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital.

After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group').By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company.

In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

  • Comer Service, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Our story At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and...

  • Service Readiness, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Alight Service Readiness (SR) provides Payroll Services to our clients. During project implementation phase Data Migration plays an important role setting up these services.The Data Migration Support is responsible to execute Data Migration for a payroll country, monitored by the Data Migration Lead. The support role provides DM templates, reviews the data...

  • Comer Service, Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our...

  • Service Readiness, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Service Readiness, Senior Associate Granada Granada, Andalusia, ES Local Service Transition Consultant (LSTC) (3S) The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that...

  • Comer Service, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Our storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose.Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...

  • Service Readiness, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....

  • Customer Service, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight Solutions A tiempo completo

    Our story At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology allows companies and employees worldwide to transform and thrive. With a competitive total rewards package, continuing education, and training, and tremendous...

  • Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    I. GENERAL INFORMATION Role Profile Job Level - Senior Associate - Operations Reporting To Job Level - Service Manager - Operations Direct Reports None II. ROLE DESCRIPTION Overall objective of the Role To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that...

  • Customer Service, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Our storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...

  • Customer Service, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight Solutions A tiempo completo

    Our storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...

  • Customer Service, Senior Associate

    hace 5 días

    Granada, Granada, España Alight A tiempo completo

    Our storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...

  • Associate - Customer Service

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    I. GENERAL INFORMATION Role Profile Job Level - Associate - Operations Reporting To Job Level - Service Manager - Operations Direct Reports None II. ROLE DESCRIPTION Overall objective of the Role To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring...

  • Service Readiness, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main...

  • Service Readiness, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight Solutions A tiempo completo

    Local Service Transition Consultant (LSTC) (3S) The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget....

  • Service Readiness, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main...

  • Customer Service, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Our storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...

  • Service Readiness, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight Solutions A tiempo completo

    Local Service Transition Consultant (LSTC) (3S) The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget....

  • Belgian Payroll, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    The Operations Business Unit is delivering HR & payroll outsourcing (HRO) and technical maintenance services to clients in line with the Statement of Services and the agreed service levels. In your role as Senior Payroll Associate, you contribute and support the team responsible for the execution of payroll activities and/or data management/customer services...

  • Payroll Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight Solutions A tiempo completo

    Payroll Senior Associate Granada Granada, Andalusia, ES Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll &...

  • Belgium Payroll, Senior Associate

    hace 2 semanas

    Granada, Granada, España Alight A tiempo completo

    Our StoryAt Alight, our belief is that the foundation of a company's success lies on its people. We are dedicated to Champion People, fostering growth with purpose, and encouraging everyone to embody the values of integrity and empowerment by being Alight.Our Core Values:Champion People - cultivate empathy and create an inclusive environment for allGrow with...