Medical Information Officer

hace 1 semana

Madrid, Madrid, España Pfizer A tiempo completo

The Medical Information Officer (MIO) provides technical and medical information to Healthcare Professionals and patients/caregivers with high degree of quality customer service in the local language.

The MIO may also assist with secondline content management activities.

Frontline Medical Information Request Management

  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
  • Identify and report adverse events and product quality complaints within required timelines.
  • Provide response in customer's local language using approved resources in English.
  • May support a therapeutic area team with secondline activities including (but not limited to) escalations management and content creation General Responsibilities
General Responsibilities

  • Ensure continuity and quality of service for customers across all countries of cover by supporting Frontline Manager and relevant MI colleagues.
  • Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
  • May be required to provide training and support to other team members.
  • May be required to represent MI in required Pfizer Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
  • May support the Country Relationship Manager (CRM) or act as CRM for a specific market(s)
  • May participate in additional projects within MI.
  • Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.

ORGANIZATIONAL RELATIONSHIPS


Medical Information (MI) Europe is a customer-focused group within Worldwide Medical & Safety that is responsible for handling and responding to unsolicited medical inquiries regarding Pfizer products and devices, from customers that include consumers, healthcare professionals (HCPs) and internal Pfizer colleagues across the region.

The MIO will report to the Frontline Manager within Medical Information Europe.

EDUCATION AND EXPERIENCE
Degree in a life science/healthcare field required

  • Pharmacy Degree preferred
  • 12 years of medical information or relevant work experience
  • Customer Service experience

TECHNICAL SKILLS REQUIREMENTS
Understanding of the regulatory and compliance issues relating to the medical function

  • Strong oral and written communication skills
  • Demonstrated interpersonal skills
  • English language and at least one European language

PHYSICAL POSITION REQUIREMENTS

  • May be required to work occasional bank holidays.
  • May be required to work hours outside of the normal local working hours.

COMPETENCIES
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

  • High level of Proficiency in both written and spoken English and one or more of the following languages (Norwegian, Danish, Finnish, Swedish, Italian, Spanish, Portuguese, Dutch, Polish, French, German,Greek or Russian) and ability to translate between the two.
Excellent customer service, verbal and written communication skills

  • Telephony Systems
  • Inquiry Management Systems
  • Medical Writing
  • Ability to work independently, prioritize and manage multiple tasks whilst meeting deadlines
Acts Decisively

  • Makes good decisions in a timely manner
Seizes Accountability

  • Takes personal responsibility for own work, pushes self and others to exceed goals and deliver results
Self Awareness

  • Understands and can manage own strengths and limitations, and recognizes how others respond to their behaviors
Change Agile

  • Demonstrates perspective and poise in the face of uncertainty and effectively gets things done amidst organizational change
Peer Relationships

  • Establishes positive colleague relationships which furthers collaboration and cooperativeness
Purpose

Breakthroughs that change patients' lives...

At Pfizer we are a patient centric company, guided by our four values:
courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy.

We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility


We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.

Let's start the conversation

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucia

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