Empleos actuales relacionados con Customer Experience Project Manager - Barcelona, Barcelona - EcoVadis

  • Customer Experience Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España The Learning Experience #328 A tiempo completo

    About The Learning Experience #328We are seeking a highly skilled Customer Experience Project Manager to join our team at The Learning Experience #328. As a key member of our climate tech initiatives, you will be responsible for managing projects that drive customer experience and satisfaction.Key Responsibilities:Develop and implement project plans to...

  • Customer Experience Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España The Learning Experience #328 A tiempo completo

    About The Learning Experience #328We are seeking a highly skilled Customer Experience Project Manager to join our team at The Learning Experience #328. As a key member of our climate tech initiatives, you will be responsible for managing projects that drive customer experience and satisfaction.Key Responsibilities:Develop and implement project plans to...

  • Customer Experience Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España The Learning Experience #328 A tiempo completo

    About The Learning Experience #328We are a leading climate tech company dedicated to delivering innovative solutions for a sustainable future. As a Customer Experience Project Manager, you will play a critical role in shaping our customer experience and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...

  • Customer Experience Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España The Learning Experience #328 A tiempo completo

    About The Learning Experience #328We are a leading climate tech company dedicated to delivering innovative solutions for a sustainable future. As a Customer Experience Project Manager, you will play a critical role in shaping our customer experience and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...

  • Customer Experience Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España The Learning Experience #328 A tiempo completo

    About The Learning Experience #328We are a leading climate tech company dedicated to delivering innovative solutions for a sustainable future. As a Customer Experience Project Manager, you will play a critical role in shaping our customer experience and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to...

  • Customer Experience Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España The Learning Experience #328 A tiempo completo

    About The Learning Experience #328We are a leading climate tech company dedicated to delivering innovative solutions for a sustainable future. As a Customer Experience Project Manager, you will play a critical role in shaping our customer experience and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to...

  • Customer Experience Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España Glovo A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Project Manager to join our Global Live Operations team. As a key member of our team, you will play a crucial role in building and implementing the vision and strategy for our customer support experience.Key ResponsibilitiesDesign and Implement Customer Support Flows: You will be responsible...

  • Customer Experience Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España Glovo A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Project Manager to join our Global Live Operations team. As a key member of our team, you will play a crucial role in building and implementing the vision and strategy for our customer support experience.Key ResponsibilitiesDesign and Implement Customer Support Flows: You will be responsible...

  • Customer Experience Project Manager

    hace 1 semana

    Barcelona, Barcelona, España Glovo A tiempo completo

    About GlovoGlovo is a fast-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.Our MissionWe have a vision: To give everyone easy access to...

  • Customer Experience Project Manager

    hace 1 semana

    Barcelona, Barcelona, España Glovo A tiempo completo

    About GlovoGlovo is a fast-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.Our MissionWe have a vision: To give everyone easy access to...

  • Customer Project Manager

    hace 1 semana

    Barcelona, Barcelona, España oilandgas A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Project Manager to join our team in Sant Boi, Barcelona, Spain. As a Project Manager, you will be responsible for leading global, cross-functional teams to deliver Modular Data Centers for country-based and global customers worldwide.Key ResponsibilitiesLead global, cross-functional teams to deliver...

  • Customer Project Manager

    hace 1 semana

    Barcelona, Barcelona, España oilandgas A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Project Manager to join our team in Sant Boi, Barcelona, Spain. As a Project Manager, you will be responsible for leading global, cross-functional teams to deliver Modular Data Centers for country-based and global customers worldwide.Key ResponsibilitiesLead global, cross-functional teams to deliver...

  • Project Lead

    hace 3 semanas

    Barcelona, Barcelona, España Docplanner A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Project Manager to join our team at Docplanner. As a Senior Project Manager, you will play a key role in overseeing and managing projects aimed at improving patient support and satisfaction.Key ResponsibilitiesProject Leadership: Lead and manage cross-functional projects, ensuring they align with strategic...

  • Project Lead

    hace 3 semanas

    Barcelona, Barcelona, España Docplanner A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Project Manager to join our team at Docplanner. As a Senior Project Manager, you will play a key role in overseeing and managing projects aimed at improving patient support and satisfaction.Key ResponsibilitiesProject Leadership: Lead and manage cross-functional projects, ensuring they align with strategic...

  • Senior Project Manager

    hace 7 días

    Barcelona, Barcelona, España Docplanner A tiempo completo

    {"title": "Senior Project Manager", "description": "Transforming Patient ExperienceAt Docplanner, we're committed to making healthcare more human. As a Senior Project Manager, you'll play a crucial role in driving this mission forward.Key Responsibilities:Lead cross-functional projects to improve patient support and satisfactionAnalyze data to inform...

  • Senior Project Manager

    hace 7 días

    Barcelona, Barcelona, España Docplanner A tiempo completo

    {"title": "Senior Project Manager", "description": "Transforming Patient ExperienceAt Docplanner, we're committed to making healthcare more human. As a Senior Project Manager, you'll play a crucial role in driving this mission forward.Key Responsibilities:Lead cross-functional projects to improve patient support and satisfactionAnalyze data to inform...

  • Project Manager

    hace 3 semanas

    Barcelona, Barcelona, España Project And Implementation Managers A tiempo completo

    About the RoleWe are seeking a highly skilled Project Manager to join our team at Project And Implementation Managers. As a key member of our organization, you will be responsible for leading multiple agile teams and overseeing the technical and non-technical deliverables of our projects.Key ResponsibilitiesProject Planning: Develop comprehensive project...

  • Project Manager

    hace 3 semanas

    Barcelona, Barcelona, España Project And Implementation Managers A tiempo completo

    About the RoleWe are seeking a highly skilled Project Manager to join our team at Project And Implementation Managers. As a key member of our organization, you will be responsible for leading multiple agile teams and overseeing the technical and non-technical deliverables of our projects.Key ResponsibilitiesProject Planning: Develop comprehensive project...

  • Customer Experience Operations Manager

    hace 2 semanas

    Barcelona, Barcelona, España Cpm International A tiempo completo

    About the RoleWe are seeking an experienced Operations Manager to join our team at CPM International. As an Operations Manager, you will be responsible for overseeing the operations of various client campaigns, ensuring the delivery of high-quality services and driving customer satisfaction.Key ResponsibilitiesLead a team of customer service professionals to...

  • Project Manager

    hace 3 semanas

    Barcelona, Barcelona, España Project and Implementation Managers A tiempo completo

    Job Title: Project and Implementation ManagerJob Overview: We are seeking a highly skilled Project Manager to join our team at Project and Implementation Managers. As a key member of our organization, you will be responsible for leading complex projects from initiation to delivery, ensuring timely and within-budget completion.Key Responsibilities:Project...

Customer Experience Project Manager

hace 3 meses

Barcelona, Barcelona, España EcoVadis A tiempo completo
Job Title: Customer Experience Automation Manager
Company: EcoVadis

Objectives:

  • Leads the implementation process for Customer Experience Automation across the company and continuously improves it.
  • Delivers positive impact on the EcoVadis Customer Experience by defining, implementing & leading, in a Customer Centric way, the strategic Customer Experience automation projects & initiatives.
  • Enhances holistically the EcoVadis Customer Experience analysis by designing, validating and leading the implementation of innovative tools, enabling and promoting data-driven decision making.
  • Increases efficiency of Customer Experience analysis and insights generation at a 10x rate while creating a transparent bi-directional traceability between the insights and the underlying customer data by leveraging innovative AI-based automation possibilities.
  • Continuously identifies, validates and implements new improvement opportunities (products & solutions) to enhance the Customer Experience data integration, consumption and actionability.

Responsibilities:

  • Operationally executes actions, manages projects, and leads agile transversal teams, actively contributing to delivering Customer Experience insights through automated data analysis (70% dedication of Time):
    • Manages full development cycle of the new set of AI-enhanced data analysis tools, from building requirements with the business stakeholders to testing (UAT) the product, up until the final implementation in the existing processes and project closure activities.
    • Identifies new external tools & vendors and conducts "build vs buy" comparative analysis, based on the requirements and the adaptations to EcoVadis context and specificities.
    • Follows-up on the necessary constant adaptation of the AI tools and manages their maintenance with the development team.
    • Takes a Leadership role in multiple projects, initiatives, owning the timely deliverable of each
    • Identifies trends and drive actions plans to address satisfaction issues; track these through implementation and assess impact
    • Follows the AI industry news and trends related to Customer data analysis and text analysis overall, identifies and proactively proposes new development opportunities.
    • Whenever possible and desirable, automates existing manual tasks and processes with the help of available tools, providing a temporary solution until the final automation is developed by respective teams.
  • Drives change management actions related to Customer Experience Automation and data-driven decision making (20% dedication of Time):
    • Identifies gaps, designs, build, and implements specific training
    • Proactively identifies new or existing projects, across all EcoVadis BUs, that should be included in the CX program
    • Conducts and documents Continuous process & tools improvement on CX Automation
  • Provides strategic input to the CX Leader & the OpsCom layer, informing long-term EcoVadis CX workflows (10% dedication of Time):
    • Acts as the main consulting partner defining the overall CX KPIs
    • Is actively involved in defining EcoVadis CX Vision building and its evangelization
    • Partners in achieving the overall EcoVadis CX roadmapping process
    • Partners in defining current and future CX resourcing/budgeting needs

Additional Information:

Start date: As soon as possible

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support, and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones

In return for your expertise and energy, we offer:
Working organization benefits:

  • Casual and very friendly work environment
  • Hybrid model (4 times per month in the office)
  • Flexible working hours
  • Home office allowance program
  • IT equipment allowance
  • Working from anywhere policy
  • Opportunity to work in a truly international atmosphere

Compensation benefits:

  • Base salary + variable compensation plan
  • GRSP and TFSA matching program available
  • Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

  • Health, Wellness, and Dental Benefits

More:

  • Employee referral bonus policy
  • Paid employee volunteer day
  • Paid moving day (1/year)
  • Access to an online learning library
  • Virtual and in-person team-building events
  • Co-working space with various services + opportunity to work in different locations (Europe and International)

Our hiring team looks forward to reviewing your CV, with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real

Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We're interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion, and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality.