Guest Relations

hace 2 semanas

Palma, Baleares, España Pure Salt Luxury Hotels A tiempo completo

Misión:

Asistir a los huéspedes cortésmente y tratar con prontitud sus solicitudes y consultas anticipándose a sus deseos y necesidades coordinando a los diferentes departamentos y colaboradores.

Tener información detallada sobre el hotel y la isla. El Guest Relations debe verificar e identificar los clientes VIP y asistirles en todo momento.

  • Atención diligente a las demandas de los clientes.
  • Recopilar los comentarios de los invitados durante la estancia y el checkout.
  • Organización y gestión de las actividades y servicios que demanden los clientes.
  • Colaboración en el registro y tratamiento de datos y documentación, así como de otras tareas administrativas requeridas.
  • Recepción y acompañamiento de clientes y visitantes.
  • Registrar incidencias e informar al departamento correspondiente para su resolución así como el correcto seguimiento de los mismos.
  • El buen dominio de los idiomas castellano, alemán e inglés es esencial, tanto escrito como verbal.
  • Flexibilidad horaria y turnos partidos.

CONDICIONES

  • Incorporación: Inmediata_
  • Tipo de jornada: Completa_
  • Tipo de contrato: Fijo Discontinuo_
  • Salario: _

Qué ofrece la empresa:

  • Un programa extenso de beneficios para el empleado, donde encontrará descuentos en establecimientos internos (hoteles y restaurantes) y descuentos en todo tipo de productos, desde electrodomésticos hasta viajes internacionales y nacionales.
  • Trabajar en una compañía estable y reconocida.
  • Trabajar en una ubicación emblemática como es Playa de Palma.
  • Trabajar en Hotel con renombre y con un gran equipo de profesionales.

Estudios mínimos:
FP superior en Guías, información y asistencias turísticas o Agencia de viajes y Gestión de eventos.

Estudios adicionales:
Grado en publicidad y Relaciones Públicas

Idiomas:
Nível alto de inglés y alemán

Competencias
:
Tolerancia al estrés, atención al detalle, comunicación, sociabilidad, orientación al cliente, resolución de problemas.

Experiência laboral: - 3 años en puesto similar.

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