![Sterling Lexicon](https://media.trabajo.org/img/noimg.jpg)
Fao Internal Consultant
hace 2 semanas
Vacancy - FAO Internal Consultant
Sterling Lexicon is a leading global provider of relocation services, technology and knowledge.
Our portfolio consists of operating lines in global relocation services, home valuations, move programs & related services, and technology platforms that add value for our customers.
Our employees operate from regional offices in Asia, Europe, North America to support the success of our clients and their relocating employees around the world.
ACCOUNTABILITES:
This role will be to deliver the range of relocation services offered by Sterling Lexicon to its client base and to deliver financial and operational value to Sterling Lexicon.
Key Responsibilities:
File Management
- To learn and administer client's policies.
- To develop relationship with clients.
- To answer queries that the client may have about the moving process
- To ensure that information requested by the client is provided on a timely basis
- To return calls or respond to requests for information within 24 hours
- Highlight to the line manager any cost overruns and act accordingly
- To liaise with moving services dept where applicable.
- To start initiations
- To control the Transit Cover
- To answer assignee queries before the move is passed on to a dedicated Consultant once formally initiated
- To preform cost comparisons
- Billing files
- To assist with audits and follow ups
- To answer queries that the client may have about the cost sheets and invoices
- Meeting KPIs
- To keep client closely informed of progress of programme.
- To ensure complete satisfaction from our clients.
- To occasionally support relevant Manager or CSM at client meetings
- To update all client documentation upon receipt of new information
- To follow up with agents for back ups
- To keep Helix updated and ensure all notes screen are completed for the client to view.
- To ensure all data in Helix is correct so clients can run reports via the extranet.
- To work effectively within Sterling by providing support, where required, to all members of the Organization
- To advise the respective Relocation Manager/Director of suggestions (process improvement, costs savings)
- To assist team members on management of assignee files and provide daytoday holiday and team support
- To update documentation when requested by team members
QUALIFICATIONS REQUIRED:
- 35 years' experience in Relocation services
- Excellent verbal & numerical reasoning
- Can do attitude positive and personable
- Resilient under stress
- Passionate about providing good customer service
- Innovative and able to challenge existing processes
- Ability to adapt to change
- Honest and ethical approach to business
- An ability to prioritize tasks and work on own initiative
national origin, disability, or status as a protected veteran.
Use your current and previous experience to find new opportunities on the road to success. At Sterling Lexicon, we're committed to helping our employees flourish and reach new heights.
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