Implementation Analyst

hace 2 semanas

Madrid, Madrid, España Brambles Group A tiempo completo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.


What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description:


As an Implementation Specialist/Analyst, you will help to deliver Digital asset tracking solutions globally to Brambles customers as the company widens its digital footprint, gathers key learnings, and further develops its tech capability and value proposition for customer solutions.

Key Accountabilities


Digital Solution Readiness and Scalability - Work closely with Digital software/hardware engineering team, product, support and operations team to understand gaps from end to end solution perspective.

Assist operations team design processes to ensure data capture aligns with configuration, system computation and eventual result for customers; Provide workarounds on existing gaps and feedback on future product/feature development; First level troubleshooting on initial deployment and hyper care stage to ensure responsiveness and alignment with general solution support team; Design deployment, adjust and prioritize accordingly based on engineering team's development plans and commercial value proposition


Customer Engagement & Satisfaction - Serve as major interface and liaison with customer users from technical implementation perspective throughout the solution delivery and post mortem session.

Work closely with commercial and product team hearing customer feedback in iterative staged development and deployment cycles.


Project Management - Manage projects from solution implementation perspective and liaison with engineering and product team on potential workarounds or testing required such as from compliance, legal and security considerations.

Customer Service - On-board user training and support from analytical perspective

User Acceptance Testing - Participate in house user acceptance testing to ensure the end to end solution is reliable and repeatable on all user cases

Zero Harm - Ensure all operations are compliance with Zero Harm framework with all Zero Harm policies and action plans are fully implemented

Experience and Skills

  • 3+ year experience of software solution delivery and implementation
  • Rich project leadership and project management experience
  • Business cases/projects managed and executed with customers
  • Knowledge of industrial supply chain network is strongly preferred
  • Knowledge in IoT digital solution is strongly preferred
  • Cross functional experience and effective communication
  • Working experience in a global and diversed cultural organization
  • Experience providing data analytics
  • Understanding of databases structure

Technical Skills:
exposure to Python, Excel, Hive SQL, SQL, Pyspark, Reporting tools & Visualization tools

Cloud Platforms:
ideally AWS

Personal:

energetic, proactive, effective communicator, solution driven, customer focused, independent, self-disciplined, hands-on, analytical, result oriented, relationship builder, team leader, team player, strategic & critical thinker, quick learner, collaborative.

Preferred Education

Bachelors

Preferred Level of Work Experience

  • 5 years


We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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