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Junior Account Coordinator

hace 3 meses

Madrid, Madrid, España Omnitel A tiempo completo
Email For one of our main customers we are looking for a Junior Account Coordinator (English speaking).

The person will support Account Managers and Account Executives by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption.

This position is focused on consistent execution excellence, compliance and works collaboratively to solve problems.

General Data:

Type of contract:
IndefiniteHours: 08:00 - 17: 00h / Flexibility (40 hours)

Location:
Madrid

Start Date:

ImmediateSalary range : 22K-24KResponsibilities:Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimization and customer account analysis, PBI dashboard creation and account admin.

Serve as an inter-team point of contact, gathering escalation information and client/business impact as needed to send escalations from internal teams to partner teams to quickly and professionally resolve client issues.

Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues.
Effectively follow process and guidelines.
Review account health and provide proactive search optimizations.
Coordinate with team members to manage daily team workload and schedules.

Help foster innovation in tools and processes to make the team more effective and efficientStay up to date with new product releases and reporting functionalityRequired Skills:
Analytical skillsBusiness AcumenMicrosoft Advertising Certification or equivalentExperience in Power BI or similar tools (Tableau...)

Languages:
Please attach your CV in English. Many thanks.
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